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    Glentel Reviews

    Updated 18 July, 2018
    120 reviews

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    Full-timePart-time
    3.5
    StarStarStarStarStar
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    Recommend to a friend
    Approve of CEO
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    Thomas E. Skidmore
    53 Ratings

    120 Employee Reviews

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    Pros
    Cons

    • "Work-life balance could be better sometimes" (in 8 reviews)

    • "Commission structure modified in favor of company rather than employees" (in 7 reviews)

    More Pros and Cons

    1. "Sales Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Toronto, ON
      Current Employee - Sales Associate in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Glentel full-time (Less than a year)

      Pros

      Good to make good amounts in Incentive and they also pay you base pay, unlike other sales jobs.

      Cons

      Nothing I can think of.

      Advice to Management

      Thank you for hiring people with no Canadian experience.

    2. "Happy while I was there"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Edmonton, AB
      Former Employee - Anonymous Employee in Edmonton, AB
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Glentel full-time (More than 3 years)

      Pros

      Comp plan was very good, benefits also very good

      Cons

      base salary was just above min wage, therefore at least every other pay was very low

      Advice to Management

      Upper Management needs work

      3. Join the Glentel team
      See Our Latest Jobs

    3. "Sales Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Consultant in North Toronto, ON
      Current Employee - Sales Consultant in North Toronto, ON
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Glentel full-time (More than 3 years)

      Pros

      Some nice people but i guess thats everywhere. When you have a good month the pay is pretty good...sometimes it feels like it isnt worth what you put in for it.

      Cons

      Commission keeps getting cut down, minimum wage hike cost us dearly.

      Terrible work and home life balance. Always unpaid meetings and overtime, calls and stuff like that.

      Managers dump their work on you and come and go as they please. The whole point of manager bonus is to do the jobs very few of these managers do...

      Quite unprofessional environment

      Not Organized

      Very unbalanced gender ratio.

      Many ways you are spoken to and treated aren't exactly by the labor code...

      Very corrupt. Only time people seem to be repremanded for stuff like fraud and sexual/racial offenses is when they want you out...other wise people are protected. Lots of reps who complained about management got fired so everyone is in constant fear so don't expect job security.

      Micro management

      No way to move up unless you are in with the boys club. Also promotion based on sales not skills is very broken.

      List goes on

      Basically everything glentel says they stand for is lip service, once inside its a nightmare you can't wake up from.

      Advice to Management

      No advice will help

    4. "Better as full timer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate
      Current Employee - Sales Associate
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Glentel part-time (More than 3 years)

      Pros

      -good benefits and commission payout eith full time status and hours
      -base wage

      Cons

      -part timers are shafted on hours and usually work 32+hours with no health benefits

    5. "Sales associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Toronto, ON
      Current Employee - Sales Associate in Toronto, ON
      Recommends
      Neutral Outlook

      I have been working at Glentel full-time (More than 8 years)

      Pros

      Good benefits and commission based.

      Cons

      Long hours. Commission claw back.

    6. Helpful (1)

      "Sales Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Consultant in Saint Catharines, ON
      Former Employee - Sales Consultant in Saint Catharines, ON
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Glentel full-time (More than 3 years)

      Pros

      Employees can be great to wok with, depending on team
      Benefits - Full Time employees receive an excellent medical/dental benefit package

      Cons

      Commission Structure - When Ontario minimum wage increased, Glentel lowered commission payouts by almost half. The loss of commission was substantially larger than the increase in minimum wage, and in addition the goals for each plateau were increased.

      Management - Sales Managers are selected based on sales rather than any leadership or operational skill. This results in hyper-aggressive managers bullying both customers and employees and quite often committing fraud. The same personality type also results in managers arriving to work high.

      Work/Life Balance - Employees are expected to be on-call 24/7, including holidays and vacations. Not just managers. This is hugely inappropriate.

      Equal pay for equal work - employees are often bullied into taking on additional responsibilities with the promise of promotion/raises. This never pans out, and those employees who refuse to be party to this system are sidelined and ingnored.

      Advice to Management

      Fix the commission structure. The only reason we work for this company is the pay. I lost a net of $1000 a month in the new structure.

      Change the requirements for Managers/Assistant Managers. Anybody can sell. Promote leaders, and develop them to inspire others within the store. I should not be doing all the store operations, making the schedule and training my peers while my coke-addicted manager bullies vulnerable customers into fraudulent agreements.

      Enforce LP. My former staff blew the whistle on fraud that incoming manager had committed, and were all terminated while he was retained.

      Drug Testing - subject management to mandatory drug testing for opiate use. The number of people that came to work while high and treated both customers and employees like dirt is astounding.

    7. "Sales Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Glentel full-time

      Pros

      Alot of earning potential based on sales skill

      Cons

      Hard to balance a work and personal life

    8. "Retail employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - District Manager in Toronto, ON
      Former Employee - District Manager in Toronto, ON
      Recommends
      Positive Outlook

      I worked at Glentel full-time (More than 8 years)

      Pros

      There are a lot:
      1. Compensation is by far the best in the industry. Benefits package is amazing and contest/incentives happen very often.
      2. Opportunity for growth. GLENTEL is a big advocate of personal and professional development. Their training program is extensive and tackles every level on the retail side. Programs encompass, sales training, leadership, time management, hiring, operations, etc...most of their positions are filled with internal candidates, even at the senior executive level.
      3. You feel like you have a lot of autonomy in what you do. You are encouraged to think customer first and make customer experience the number one priority.
      4. People are amazing!

      Cons

      If you are a person who doesn’t take responsibility and likes to blame circumstances than GLENTEL is not for you!

      Advice to Management

      Keep it up

    9. "Great Growth, Great Compensation, Great Leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Manager
      Current Employee - Sales Manager
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Glentel full-time (More than a year)

      Pros

      - Great on-boarding
      - Compensation is more than what I expected
      - Growth within the company is always available for those who have the talent

      Cons

      - Support from management towards those struggling for their targets could be better

      Advice to Management

      Keep doing what you're doing

    10. "Sales Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Representative in Oakville, ON
      Former Employee - Sales Representative in Oakville, ON
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Glentel full-time (More than a year)

      Pros

      Get to always see new phones and deals

      Cons

      New commission plan after jan 2018 change totally sucks. Way harder to make money now. Company is ever sales driven

      Advice to Management

      Train the managers better to train their employees better. Be more of a team environment instead of a dictatorship

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