Gartner Employee Reviews about "middle management"

Updated Jan 18, 2021

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3.8
71%
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85%
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Gartner CEO and Director Gene Hall
Gene Hall
2,468 Ratings
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Reviews about "middle management"

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  1. Helpful (2)

    "Horrible experience"

    1.0
    Former Employee - Client Partner in Fort Myers, FL

    I worked at Gartner full-time for more than a year

    Pros

    Networking with clients that are usually big tech companies

    Cons

    Middle management is uneducated inexperienced and puts metrics before common sense

  2. Helpful (6)

    "Overworked train to go-nowhere"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Stamford, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Gartner full-time for more than 8 years

    Pros

    Really smart people, most really nice

    Cons

    Metrics for everything Low salary Mediocre middle management No career path Barely any diversity in leadership Did I mention metrics for everything

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  3. COVID-19
    Helpful (3)

    "Great learning experience, very poor culture"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Sydney
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Gartner full-time for more than 3 years

    Pros

    - Great C-suite exposure - Working on really interesting business challenges - Very smart people including analysts and advisors - Relatively good autonomy, though this changed after COVID - Great product, even the legacy stuff was good quality - Visionary when it comes to product development - Like doing your MBA but in a job form - Coaching and training was constant and you received actionable feedback all the time - Everyone in the team wants to be better

    Cons

    - Huge divide between CEB and technology division , and the company itself has not learned how to integrate both business units, which embarrassingly causes issues where sales staff try and steal customers from each other especially in front of clients - Severe cultural issues, massive culture of favouritism coming down from MD. Still remnants of old boys club, and plenty of people being sidelined because they aren't in the 'in crowd' - If you speak up to bring up cultural issues then you become a moving target for management - Management only invests in diversity and inclusion to look good from a brand perspective, if they actually cared then things would be different - People are overworked, reach out for help and get absolutely no support, many people are highly dissatisfied with the way the company handled the COVID, where the conversation was more around what you can deliver for Gartner, as opposed to how are you - No budget at all for any sort of socialising, only about growth growth growth - A lot of incompetent middle management that cannot get their minds around the new Gartner style product, and a lot of incompetent account executives that have no idea how to service clients - So much employee churn that affects client satisfaction levels (greater than 30%) - People asked to interview for management positions despite management already deciding on the individuals for the role - Management are completely blind to employee sentiments and there has been no attempt to even understand what employees are thinking and feeling - Management only cares about the retention of key employees and the rest are left to their own devices until they leave of their own accord - Growth is seen to be far more important than retention, and when account executives manage to retain difficult clients, management takes it as a given and it is not appreciated at all - Ridiculous targets are set about new client meetings to the point that employees make up nonsense to satisfy management

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  4. Helpful (5)

    "Good to learn, not good to grow"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive (MSE) in London, England

    I worked at Gartner full-time for more than 3 years

    Pros

    - The place is great to learn new things,and make your first career steps - Gartner has a good work-life balance and offers the freedom to experience new things - The targets are reasonable and unlimited accelerators allow for a high earning potential

    Cons

    - Gartner's middle management is (very) weak; top-performers are promoted based on sales merit, not on managerial potential - The culture at Gartner is very focused on results, which can be a good thing.. at times, it leads to a toxic working culture - There is a very high turnover in terms of people

  5. Helpful (14)

    "Good people, terrible management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Gartner full-time

    Pros

    Good benefits (pre-2020) Smart coworkers and good camaraderie among associates Decent product

    Cons

    Senior management and executive team is out of touch with people who actually do the work. An outsized focus on metrics and the bottom line rather than growing and developing people has decimated formerly strong teams as C-Suite chases growth by slashing benefits and 'reorganizing' (mass terminations). How things are determined are very opaque and there is a huge loss in confidence in management from associates. Middle management has little room to manuever and is merely the messenger of bad news. Feedback from teams does not seem to be heeded and as a result of all this, morale is very low and Gartner is now a very top/middle-heavy org with not enough people to do the actual work. Starting to see serious burnout as workload increases but no matching compensation increase and benefits are cut.

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  6. Helpful (1)

    "Mixed experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Gurgaon, Haryana
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Gartner full-time for more than a year

    Pros

    Good work life balance, A good, diverse workforce

    Cons

    Middle management is poor, Too much focus on their own sales processes - individuality is not valued

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  7. Helpful (5)

    "Good place to start your career, no place to stay long term"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in London, England
    Doesn't Recommend
    Neutral Outlook

    I have been working at Gartner full-time for less than a year

    Pros

    Great sales academy, Ownership and large responsibility with little experience

    Cons

    Process driven, no autonomy, micromanagement, focus on identifying low hanging fruits and bring in business rather than providing value to clients, poor middle management, no culture in EMEA MSE

  8. Helpful (9)

    "Metrics and process driven company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Gartner full-time for more than 3 years

    Pros

    High pay, and some great analyst team members

    Cons

    Middle management heavy, driven by measurement of internal metrics. Oddly, not always very client-centric.

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  9. Helpful (3)

    "Heres the scopp"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Specialist in Dallas, TX
    Recommends
    Positive Outlook

    I worked at Gartner full-time for more than a year

    Pros

    They invest in their employees Great Benefits Awesome PTO

    Cons

    Poor management Corporate Politics should not dictate who does and doesn't get a promotion Lack of communication amongst middle management and front line associates

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  10. Helpful (40)

    "Sinking ship, layoffs coming - BEWARE"

    2.0
    Current Employee - Senior Account Executive 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Gartner full-time for more than 5 years

    Pros

    Great base pay, good insurance, great research

    Cons

    The license pricing is getting insane. Pricing lives in an ivory tower and doesn’t really care if your clients’ business is struggling. Results are bad and getting worse. Premium services are being cancelled left and right. EVP and SVP level leadership are squeezing every organization to the absolute max causing top talent to leave. They out to do undercover boss for a day and actually see what it’s like to do our jobs. They are so insanely focused on the data more than ever, and it’s causing so much internal focus. Meeting to have meetings. Lots of “coaching.” You can’t share what you think anymore or constructive criticism of the company or else you are looked at wired. No one is saying what they are actually thinking. Be ready, some of your best analysts are about to leave and many have already left in the last 2-4 months. Many are predicting lay-offs in the next 4-6 months. Middle management is super duper fat. They will have to lay-off some managers soon. The new Impact Assessment is the worst investment in Gartner I’ve seen. The entire Sales organization thinks it’s a joke. The rollout was so bad. It takes 2x time. Now people are just using it and doing a half assed job just to get the bonus. Service Delivery - Executive Partners and Leadership Partners - are all overstretched and many of them are now tired and exhausted at all the junky value plans and roadmaps and on and on and on. Resource overkill. Every month is a new resource rollout. The Sales force and service delivery are truly just numb at this point. Sales leadership is all white men! They are seriously a boys club! And several of the rising stars are all white men. It’s sickening to see they don’t give anyone else a chance at leadership. It’s noticeable, but they don’t think so.

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