GameStop Senior Guest Advisor Reviews | Glassdoor.ca

GameStop Senior Guest Advisor Reviews

Updated Oct 16, 2019

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2.6
28%
Recommend to a Friend
49%
Approve of CEO
GameStop CEO George Sherman
George Sherman
10 Ratings
  1. "Decent place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Guest Advisor 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GameStop part-time for more than a year

    Pros

    Discount Flexible hours Knowledgeable staff Can see what’s coming out before anyone else

    Cons

    New managers were never trained so sales associates and supervisors had to train them on the clock

    Advice to Management

    Train the management before dumping them on the front doorstep

    GameStop2019-10-10
  2. "Not as great as it seems."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Guest Advisor 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at GameStop part-time for more than a year

    Pros

    Occasionally got free games once every 6 months if the store manager didnt want them. Only work here if you can be a store manager. They get the good stuff. Dont start in a lower position hoping to move up. You wont and store managers never leave.

    Cons

    You wont ever get a raise. They say youll get one, but you wont besides 10 cents every year. The likelyhood of someone being in a lower or same position as you and getting paid more is highly likely. Was told by HR that this is common. They will promise you promotions and will never give them too you. They will hire more employees before they give you the hire up position.

    Advice to Management

    Work on caring more for employees saleries and efforts. Less discounts and free stuff. More living wages and proper and fair pay

    GameStop2019-10-17
  3. "Meh"

    StarStarStarStarStar
    Former Employee - Senior Guest Advisor 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GameStop part-time for more than a year

    Pros

    You get to know about games and bonuses in advance, it's fun in general being surrounded by things you actually enjoy

    Cons

    Pushy sales culture, management requires us heavily to constantly meet impossible numbers

    GameStop2019-09-24
  4. "Nice Part Time Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Guest Advisor 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GameStop part-time for more than 5 years

    Pros

    Good for those going to college full time since they are good about working around schedules.

    Cons

    Corporate acts as if we do not have outside lives or are generally human. Numbers, numbers, numbers. * Will take holidays away, only guarenteed day off is Christmas, for now.

    Advice to Management

    Please understand that this may only be a temporary job for some, those that want it to be a career will make it known.

    GameStop2019-09-04
  5. Helpful (1)

    "Get ready for the grind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Guest Advisor 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GameStop part-time for more than a year

    Pros

    - Relatively generous discount on almost everything. - Store leaders were a joy to work with. - Some guests made the time worth it. - You learn a lot on the job.

    Cons

    - Stats matter, and if you're lacking in some areas, there will be consequences. - Pay is determined by performance. Don't expect to start off with a pay higher than minimum wage, either. - Surveys are key, and if you're without them (or get negative ones), you're gone.

    Advice to Management

    Maybe give SGAs a reason to stay other than status. We earned as much as a regular GA would for double the work.

    GameStop2019-08-17
  6. "Great job, if it wasn't for corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Guest Advisor in Lockport, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GameStop part-time for more than 3 years

    Pros

    Share your passion with customers about games

    Cons

    Corporate pushes shady selling tactics, low hours, non commission sales job.

    Advice to Management

    Add commission, grow your employees. In the day and age of declining brick and morter stores, your employees on on the store front are your lifeblood. Without them having good working conditions and competitive pay, you'll lose the good ones, and eventually fall to amazon and bestbuy.

    GameStop2019-08-29
  7. Helpful (1)

    "Enjoyable work, typical retail cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Guest Advisor in Johnston, RI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GameStop part-time for more than 3 years

    Pros

    -Working in the gaming industry -Inside scoop on new info - Employee Discount - Simple work -Easy to learn

    Cons

    - little to no pay increases - Rude customers ( any retail job ) -Sometimes unrealistic expectations from higher management

    GameStop2019-07-25
  8. "You either Want to Work for Gamestop or you HAVE worked for them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Guest Advisor in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at GameStop part-time for more than a year

    Pros

    Around Videogames and collectables. Cool merch comes in weekly. 15% discount Kids worship you when you actually know their favorites Parents worship you when you make their kids smile.

    Cons

    You are treated like a commissioned salesman while making 0% commission. Your performance is solely judged not by your sales but rather your quotas of warranties and memberships, ironically its the intangible sales that matter more to the company than actual sales. Unless you're a store lead or assistant, you have NO PTO. no sick days no vacation days, and November-January is considered black-out dates where... you are NOT ALLOWED TO ASK FOR A DAY OFF. You are considered on-call at all times. Raises are based on team performance NOT personal performance. I had a horrible team last year. I outshined and outperformed people with years more experience than myself. The entire team's raise was a flat 2%. You are treated like indentured servants, you're expected to come in when asked no matter what. If you injure yourself they force you to take unpaid leave if you require crutches with ZERO compensation.

    Show More

    Advice to Management

    they won't listen anyway

    GameStop2019-08-30
  9. "Friendly staff poorly run."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Guest Advisor in Norwich, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GameStop part-time for more than a year

    Pros

    Staff extremely friendly, well liked

    Cons

    Too many policies and demands on staff that failed to let them do jobs

    Advice to Management

    Let the stores have more control

    GameStop2019-07-11
  10. "Hit or Miss with the boss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Guest Advisor in Waterford, CT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at GameStop part-time for more than a year

    Pros

    Video game discounts Social interactions Hands on training

    Cons

    Under staffed No life work balance No understanding when it comes to illnesses not seen with the human eye

    Advice to Management

    Research someone’s health issue when they reach out so you can be compassionate. Talk to the employees about outside obligations to help with proper scheduling. STOP MAKING PEOPLE CLOPEN ITS WRONG!

    GameStop2019-06-24
Found 84 reviews