Frankie & Benny's Reviews | Glassdoor.ca

Frankie & Benny's Reviews

Updated 19 July, 2018
107 reviews

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2.7
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Andrew Page
39 Ratings

107 Employee Reviews

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Pros
  • "Free food on breaks if you like the food they sell you can put food through and get burgers,pizza and chips etc free" (in 11 reviews)

  • "Good tips especially over school holidays and christmas" (in 10 reviews)

Cons
  • "Very long hours, not a desirable job" (in 9 reviews)

  • "No breaks, long and double shifts all the time" (in 8 reviews)

More Pros and Cons

  1. "Runner/buser part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student in Newcastle upon Tyne, England (UK)
    Former Employee - Student in Newcastle upon Tyne, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frankie & Benny's (More than 3 years)

    Pros

    Was fun to interact with customers and the vibe of the restaurant COULD be nice and chilled

    Cons

    They barely gave me any training whatsoever and whenever I came to management or co-workers for help, they would be very unhelpful and act as though I was a nuisance


  2. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waitress/Front of House
    Current Employee - Waitress/Front of House
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frankie & Benny's part-time (Less than a year)

    Pros

    I have found that Frankie and Bennys have a strong teamwork culture, if you have colleagues that you get along with then you will enjoy the job! Also the tips make up for being paid minimum wage.

    Cons

    Could have more staff incentives and things change very frequently, sometimes it's hard to keep up with the new changes

  3. "Bar Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bar Staff in Derby, England (UK)
    Former Employee - Bar Staff in Derby, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Frankie & Benny's (More than a year)

    Pros

    great friendly people... managers seem to care, very busy

    Cons

    higher management disconnected
    very busy whilst working at the air port with not enough staff


  4. Helpful (1)

    "Frankie and bennys door host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Door Host/Waitress in London, England (UK)
    Former Employee - Door Host/Waitress in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frankie & Benny's full-time (Less than a year)

    Pros

    Met some alright people
    Liked working as a door host
    Free meal on shift
    Free drinks throughout shifts

    Cons

    Management was a mess
    Was on a 10 hour contract a week but was only given like 4 hour shifts therefore when i would be paid every two weeks I would get around £14! That is just ridiculous.

    Said they were cutting everyone’s shift because it wasn’t too busy but then ended up giving a lot more outs to certain people and then no hours to others.

    One manager was just externally rude, having anger outbursts for asking just simple questions.


  5. "Well it is a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, England (UK)
    Current Employee - Anonymous Employee in Durham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Frankie & Benny's part-time (Less than a year)

    Pros

    Free food on breaks if you like the food they sell you can put food through and get burgers,pizza and chips etc free. The home and work balance is decent you get random days off a week. Most staff are alright. All the supervisors are great people. Paid fortnightly,payslip emailed in advance also. Better than been unemployed with no money or job searching. The kitchen staff are pleasant.

    Cons

    10/11 and sometimes 12/13 hour shifts. One of the managers isn't a great person to be around. Minimum wage. Rotas aren't done for the next week until Thursday of the previous week. So little time to plan your life around work as the rota is different every week no set shifts. Rarely receive praise.


  6. "Good part for time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Frankie & Benny's (More than 3 years)

    Pros

    Good tips
    Flexible hours
    Friendly staff and nice teams

    Cons

    Irregular hours
    Poor management of labour budgets
    Lazy managers
    Horrible customers


  7. "Frankie&Benny’s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bar Tender in Hatfield, East of England, England (UK)
    Current Employee - Bar Tender in Hatfield, East of England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Frankie & Benny's part-time (More than a year)

    Pros

    The chance to ask FOR days off

    Cons

    A real Bad rota with a lot of changed

    Advice to Management

    No mire changes in The rot

  8. "Had a lovely time with Frankies and learnt a lot!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Supervisor in London, England (UK)
    Former Employee - Restaurant Supervisor in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Frankie & Benny's full-time (More than 5 years)

    Pros

    Tough a lot , gives you opportunity to grow. Spends time to train you if you need. Send you to courses which one is available at that time

    Cons

    Understaffing some days, need to save a lot of labour, but everything manageable. Quiet shifts always needed to get plan to back up, to be in by the week

    Advice to Management

    Support team more and reward people who worked hard


  9. "Steer Clear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Yeovil, England (UK)
    Former Employee - Anonymous Employee in Yeovil, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frankie & Benny's full-time (More than 3 years)

    Pros

    Tips, and awesome colleagues. Little else.

    Cons

    Promises of training never received, hostile work atmosphere, brutal hours (90 hour weeks for management not unusual), and a rigid KPI framework undermined by bizarre buzzword-based operational practices.

    Advice to Management

    Train your staff, invest in your people; stop using intimidating emails in the attempt to bully your managers into somehow performing miracles.


  10. "Regret my decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Manager
    Current Employee - Deputy Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Frankie & Benny's full-time (More than a year)

    Pros

    Free staff meal, great discount scheme

    Cons

    Selfish manager. Everybody works around his rota. Low payment.

    Advice to Management

    Take care of your staff they will take care of your business. Pay more to chefs and plan ahead in HO


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