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      First Niagara Financial

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      First Niagara Financial Reviews

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      2.8

      39% would recommend to a friend

      (78 total reviews)
      avatar

      Gary M. Crosby

      64% approve of CEO

      15% positive business outlook

      Ratings by category

      4.5

      Diversity and inclusion

      3.4

      Work/Life balance

      3.0

      Compensation and benefits

      2.9

      Culture and values

      2.6

      Career opportunities

      2.5

      Senior management

      First Niagara Financial has an employee rating of 2.8 out of 5 stars, based on 78 company reviews on Glassdoor which indicates that most employees have an average working experience there. The First Niagara Financial employee rating is 25% below average for employers within the Finance industry (3.7 stars).

      Reviews by job title

      78 reviews
      3.0
      Nov 30, 2012

      Philly region

      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The people I worked with daily. My vacation and flexibility since my supervisor was in Buffalo.

      Cons

      They lay people off left and right. They don't know the market they got into when they bought Harleysville National Bank.

      3.0
      Apr 4, 2015

      All depends on the people you work directly with.

      Senior customer care representative
      Recommend
      CEO approval
      Business outlook

      Pros

      At the smaller locations a strong bond can be formed with customers that go well beyond basic banking needs. The company as a whole is very active in charity and volunteer work. If you are lucky enough to work at a branch with great people then your time at First Niagara will be very enjoyable.

      Cons

      as of April 2015 the company is in the latter stages of a fundamental overhaul changing the focus and mission. technology upgrades have been abundant and not always successful, staffing model in in flux, and sales goals are an ever moving target with success seemingly always being dangled just out of reach. Pay is very inconsistent from one employee to the next, those promoted from within have significantly lower salaries than those in equal positions hired from outside the company

      3.0
      Mar 22, 2015

      Was a strong company for many years but the tide is quickly changing.

      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      Most employees are nice, decent paid time off policy,

      Cons

      Weak Culture, reactive versus proactive - seem to always be 'putting out fires', work on and discuss the same things over and over but lack of progress, office politics are alive and thriving, lack of strong, motivational leaders in key roles/departments which impacts engagement levels, Personal goals not set till 2nd-3rd quarter in many areas but evaluated for entire year, limited opportunities for growth in jobs,

      Viewing 1 - 3 of 78 Reviews
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      ReviewsFirst Niagara Financial reviews

      Glassdoor has 84 First Niagara Financial reviews submitted anonymously by First Niagara Financial employees. Read employee reviews and ratings on Glassdoor to decide if First Niagara Financial is right for you.