Fidelity Investments Employee Reviews about "upper management"

Pros

- Coworkers are friendly and helpful - External educational courses are covered

Cons

- Compensation is far below industry average and there is absolutely no negotiating with HR. As you move up, your salary increase is a fixed percentage on top of your current salary so if you come in with a low salary you'll never make much regardless of the position you move up to. - Bloated middle and upper management. Lots of directors, VPs, and SVPs with no apparent purpose. - Senior management is old and just waiting to retire. They don't want to take any risks or implement any changes. The company is a slow moving dinosaur. - The company is still very sexist and racist. Still predominantly run by old white men.

Pros

I made some friendships while I was there. Everything related to my actual job was horrible.

Cons

The upper management all sort of do there own things and have their own expectations, creating confusion throughout the company. I don't think Abby really has control over some of her subordinates. Site management changed every year that I was there, adding to the confusion. Team managers have entirely too much power and there is very little recourse given to appeal their decisions or seek redress of grievances when they act in an inappropriate manner. The pay is well below industry standards and while you are able to make lateral movements within the company, moving up is EXTREMELY difficult. Pay raises rarely keep up with inflation and while I was there our variable comp was changed making it impossible for anyone to meet the new standards. My pay went down a couple of thousand dollars per year as a result. HR is not responsive and negligent at times. I went an entire year without insurance because I was somehow disenrolled in the plan that I signed up for when I got hired on. HR knew that this mistake had happened and it was documented in their system, but they didn't do anything in time to correct the problem despite my contant pressuring them. The company became even less invested in its employees during my time, essentially turning from a somewhat tolerable work experience into just another high turnover, turn and burn call center.

Pros

Room for growth, their licensing progam, and benefits (only if you stay long enough to keep them)

Cons

Mandatory over time, literally no work life balance, never ending calls and rude customers, and upper management who literally states they do not care about you

Pros

energetic technologists, great community, dress code changed to jeans/polo all the time as of a few years ago, great gym and caff.

Cons

upper management sometimes seems more interested in "owning" decision making authority over ensuring the best decisions are made. frequent changes in tech stack directives

Pros

Good benefits 401k match Good PTO/VTO Easy paycheck; no brain strain

Cons

Call center job No opportunity for career growth outside of the call center Indifferent upper management Boring and repetitive Reduced to a number and your stats No opportunity for projects/collaboration Soulless Information poorly communicated to front line representatives

Pros

- great benefits - flexible work schedule (depending on your team, you could have the opportunity to work from home) - lots of training opportunities - a culture that encourages career growth and movement - no dress code, definitely a relaxed company that's focused on what matters: the customers and the services

Cons

- some benefits take up to a year to kick in - base pay could be more competitive - leadership expects folks at the team level to be agile, but they don't drive agility amongst themselves - there's little communication among upper management to each other on what their teams are working on to prevent duplication of efforts... you could probably find 3 or 4 tools across the BUs that do the same exact thing

Pros

None that would out weigh the cons

Cons

It all begins with job satisfaction, people in general tend to do jobs they enjoy and are passionate about even if pay is lacking, but fidelity has clearly missed the mark. A volume based discount broker call center where even team leads (managers) are frustrated with leadership. Upper management is not there to help build a profitable successful environment but make sure numbers on spread sheet are met. 95% of the people I worked with actively are unhappy with their current job and only stay so they can get their 5 year vesting. I’m truthfully dumbfounded at the lack of communication with management down to reps. I’m disappointed to say I wasted so much time at the company and missed valuable opportunity actually being able to advise build relationships. This company the last two years had tried to put a square peg into a round hole and has lost a lot of talented people. This will continue to be the trend because Fidelity is slow pace when it comes to change. Culture there was absolutely horrible with people just struggling through daily life and I hope those who read this can take this as a warning! Unless you are absolutely desperate or doubt mind being an un valued easy replaceable cog in the Fidelity machine you can do so much better..