Favor Support Specialist Reviews

Updated Nov 7, 2021

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4.1
75%
Recommend to a Friend
69%
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Favor Chief Executive Officer, President Jag Bath (no image)
Jag Bath
3 Ratings

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  1. 3.0
    Former Employee, less than 1 year

    Great opportunities for those wanting to help your customer 3 days later.

    Nov 7, 2021 - Support Specialist in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly co-workers, growth, younger crowd, starting pay and benefits

    Cons

    Not all managers should be managing. Lack of training for multiple roles. Falls short for the customer, hard to defend company when answering customer and runners days later for live issues. Lots of negative complaints with minimal response.

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    1 person found this review helpful
  2. 5.0
    Current Employee, less than 1 year

    Great all-around culture

    Oct 6, 2021 - Support Specialist in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This is just an amazing company with a great culture! Very great training and benefits! Amazing team! Love it here!

    Cons

    No cons that I can think of.

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  3. 4.0
    Current Employee, less than 1 year

    good place

    Jul 28, 2021 - Customer Support Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    the people are great everyone is super helpful and the benefits package is pretty good and not very expensive. I have been there for almost a, yeah and they have been very helpful and accommodating towards me going to school full time

    Cons

    the schedule can be exhausting I worked 4:30 to 1 am Tuesday-Saturday, which makes it hard to plan things with friends and family The pto plan could be better it takes 52hours of work time to game 8hr of pto

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  4. 4.0
    Current Employee, more than 1 year

    Pretty Solid

    May 31, 2021 - Support Specialist in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent starting pay, good company culture, work from home opportunities

    Cons

    Mind numbing work, angry customers, little room for growth

    1 person found this review helpful
  5. 3.0
    Current Employee, more than 1 year

    Good people, room for improvement.

    Nov 7, 2019 - Support Specialist in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Daily meals, lots of snacks, vegan friendly, security is top notch, HEB perks.

    Cons

    Not alot of structure in the company, no career advancement opportunities yet, Support Specialis t role is highly demanding.

    1 person found this review helpful
  6. 2.0
    Former Employee, less than 1 year

    Overall poor experience at Favor HQ

    Sep 7, 2017 - Support Specialist in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Frequent meals, company-wide events, relaxed atmosphere, diverse employee base.

    Cons

    The only place I've ever worked where mediocrity was encouraged. If you're one of the people who is good at your job you'll be expected to carry others on your back. I was constantly told that I couldn't use my accrued time-off due to the fact that my department was constantly understaffed (even though others used theirs - I'm not even sure that that's legal???). Never got to use the accrued time, they refused to pay it out once I resigned. Terrible experience, mid-level management is a joke and senior managers are un-bothered and constantly out of the office, on vacation, or in the office playing drinking games and ignoring everyone else. Don't expect a promotion unless you are actively brown nosing. If you're actually talented/smart don't waste your time. If you love cat GIFs, avoiding urgent matters, and being a social justice warrior while on the clock this might be the place for you. The pay is okay at best. Don't expect a raise or promotion for good performance. Lots of people with made-up job titles doing nothing, someone should really take a magnifying glass to this place.

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    18 people found this review helpful
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