Favor Reviews | Glassdoor.ca

Favor Reviews

Updated 2 December, 2017
46 reviews

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3.1
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Jag Bath
16 Ratings

46 Employee Reviews

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Pros
  • flexible schedule and the job is fun (in 29 reviews)

  • Good part time job with flexible hours (in 12 reviews)

Cons
  • must use your own vehicle with no reimbursement for gas or wear and tear (in 12 reviews)

  • Then you will contact runner support (in 7 reviews)

More Pros and Cons

  1. "good"

    StarStarStarStarStar
    Current Employee - Head Manager in New Delhi (India)
    Current Employee - Head Manager in New Delhi (India)

    I have been working at Favor full-time (More than a year)

    Pros

    good work , good salary, all good

    Cons

    no advice to mang is nice


  2. "Ok"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good salary
    Good room for growth

    Cons

    No work life balance


  3. "Favor Runner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible Schedule
    No Boss
    Simple task
    Easy assignments
    Meet lots of new people

    Cons

    Don't receive pay as quickly as promised all the time. They have a new system that changed how fast payments are received.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "A great opportunity for students or those who want to make extra money to supplement another job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Contractor in San Antonio, TX (US)
    Former Employee - Independent Contractor in San Antonio, TX (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -Flexible scheduling.
    -Intuitive interface for deliveries.

    Cons

    -Scheduling hours becomes hard during breaks from school.
    -Base pay for scheduled hours a bit low.
    -You have to really figure out the areas and times where you can make the most money.

    Advice to Management

    -Raise Minimum Base Hourly Rate for Scheduled Hours


  6. Helpful (9)

    "Overall poor experience at Favor HQ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Specialist in Austin, TX (US)
    Former Employee - Support Specialist in Austin, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Favor full-time (Less than a year)

    Pros

    Frequent meals, company-wide events, relaxed atmosphere, diverse employee base.

    Cons

    The only place I've ever worked where mediocrity was encouraged. If you're one of the people who is good at your job you'll be expected to carry others on your back. I was constantly told that I couldn't use my accrued time-off due to the fact that my department was constantly understaffed (even though others used theirs - I'm not even sure that that's legal???). Never got to use the accrued time, they refused to pay it out once I resigned. Terrible experience, mid-level management is a joke and senior managers are un-bothered and constantly out of the office, on vacation, or in the office playing drinking games and ignoring everyone else. Don't expect a promotion unless you are actively brown nosing. If you're actually talented/smart don't waste your time. If you love cat GIFs, avoiding urgent matters, and being a social justice warrior while on the clock this might be the place for you.

    The pay is okay at best. Don't expect a raise or promotion for good performance. Lots of people with made-up job titles doing nothing, someone should really take a magnifying glass to this place.

    Advice to Management

    Instead of pretending to do better, actually do better.


  7. "Favor Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student in Dallas, TX (US)
    Former Employee - Student in Dallas, TX (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Favor (Less than a year)

    Pros

    Loose Schedule
    Flexible Hours
    Not Difficult Work

    Cons

    You can drive all the way across town for no pay

    Advice to Management

    Work on the algorithm that gives orders to the runners


  8. Helpful (3)

    "Horrible Pay in the End"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Driver in Austin, TX (US)
    Former Employee - Delivery Driver in Austin, TX (US)
    Doesn't Recommend

    I worked at Favor (Less than a year)

    Pros

    You make your own schedule.
    No direct supervisors/coworkers to deal with
    Little interaction
    You can enjoy your own music

    Cons

    Horrible pay-They only guarantee 9$ per hour. After gas and wear and tear that is getting less than min. wage. Favor only pays $2.40 per favor run and then the rest is take from tips you make. If you make below an AVERAGE of 9$ an hour after a SHIFT, they will pay you more to meet the 9$. It's basically a system that means Favor pays you barely at all in the end.
    Customers-Mostly your delivering food to lazy college kids spending their parents money. Some tip well, others horribly.

    Advice to Management

    Look at your system of pay to truly compensate drivers for their work.


  9. Helpful (1)

    "Appealing at first, but once you get to know them..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX (US)
    Former Employee - Anonymous Employee in Austin, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Favor full-time

    Pros

    - Relatively lax schedule for a full-time job
    - Pay was appropriate for level of work
    - Fun environment when boss is not around

    Cons

    - I won't get into this too much since it's talked about at length by runners, but they are not at all concerned with runner retention or satisfaction. They'll do small things like give away cheap swag or host a monthly social, but at the end of the day runners are disposable and the high turnover rate explains why they onboard so many new runners.

    - Most managers I experienced are textbook micromanagers who have a hard time accepting that not everyone operates the same way they do. Any time I made a legitimate suggestion, it got turned down for no reason other than "that's not the way I'd do it". This would happen even when the manager had explicitly asked for my suggestions.

    - Like another reviewer mentioned, titles mean *way* too much to most employees at Favor, especially the middle management that's been there for a while. If one person had the word "senior" in their title and their colleague didn't, that colleague would throw a hissy fit and complain that they were more deserving because they'd been there longer/managed more people/yada yada. This happened frequently and in front of other managers and their employees. Also, unless your boss somehow manages to get that "senior" added (good luck), you will be stuck in your role. Period.

    - Managers make frequent references to previous employees that were a better fit than you for whatever imaginary reason is in their head. To your face. In front of runners.

    Advice to Management

    -Focus on runner retention rather than onboarding huge amounts of new ones each month that either don't start or end up leaving when they discover how little they're cared for.

    -Hire managers that are open to having things done differently than they would do them, and that are less concerned with what letters appear at the beginning of their title.


  10. Helpful (2)

    "Runner Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX (US)
    Former Employee - Anonymous Employee in Austin, TX (US)
    Negative Outlook
    Disapproves of CEO

    I worked at Favor part-time

    Pros

    - Fun family atmosphere
    - Good training
    - The managers are there for you

    Cons

    - You have to act as a babysitter for the runners
    - Sitting at a desk all day
    - the employees can be a little cliquey at times
    - extremely liberal workplace (degrading gifs of republican politicians)
    - Distracting work environment
    - Beware of company cuts/firings.

    Advice to Management

    Management needs to learn how to adapt. Sometimes situations would come up during the day (fraud, app failures, card declines, etc.) and management never had an answer to the problem on the spot. Also, you should appreciate employee hard work. It's a young company, but lots of employees have great ideas, and you need to evolve your brand.


  11. Helpful (7)

    "A lot of work for little money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Runner in Austin, TX (US)
    Current Employee - Runner in Austin, TX (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Favor full-time (Less than a year)

    Pros

    flexible hours-tips-lots of interesting places and people

    Cons

    At first I thought this would be great. Looked like lots of potential but.......difficult to log hours due to too many runners logging on-too many calls for deliveries coming all at once from different parts of town-no easy way to skip an order-requires a text to support, often when on the way to another delivery, which requires pulling over, once you get that order reassigned, another one comes two seconds later, then another and another till you finally accept one-bad ratings due to the fact that you have to wait in line in some restaurants for half an hour to place an order and even if they take the order over the phone, you are often waiting half an hour or more, then have to drive across town to deliver, while simultaneously stopping to text support to reassign new orders till you finally take one that is across town, while you are still delivering the first order, then wait in line, wait for food, start delivery, etc., which results in poor tips and bad ratings so quite often, one delivery can take an hour or more and you will get the $2.10 rate and minimum $2.00 tip for a total of $4.10 for an hours worth of work. No consideration for miles travelled. Other delivery jobs that use phone apps use the gps to tell where you are and assign you orders in the same area with a skip button of you can't get to them in time and the orders are usually ready when you get there, no waiting and you get paid by the mile so some deliveries pay as much as $7 to $14 and take no longer than twenty minutes to pick up and deliver and then you also get a tip but with Favor, you are bouncing from one of town to the other, while stopping every two minutes to either text support or place a phone order for the new delivery and texting the customer to let them know you will be on your way soon. Little do they know that you will be finishing up the order you are on now and won't even get to their restaurant for twenty minutes and then you have to wait in line, order, etc. A lot of work for little return in money.

    Advice to Management

    Use the gps to give orders to runners in a certain area. Find a better way to skip orders that don't require sending a text. Find a way for customers to order online so that runners can skip the waiting in line, waiting for food, etc. Offer fees based on miles travelled.


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