Fairmont Hotels & Resorts Reviews | Glassdoor.ca

Fairmont Hotels & Resorts Reviews

Updated Sep 20, 2019

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Found 768 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
73%
Approve of CEO
Fairmont Hotels & Resorts CEO William Fatt (no image)
William Fatt
227 Ratings
Pros
Cons
  • "Sometimes work long hours doing overtime but its not that bad(in 51 reviews)

  • "Not the greatest place for work life balance(in 35 reviews)

More Pros and Cons
  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Préposé Aux Chambres 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts part-time

    Pros

    A lot of benefits and programs, great salary

    Cons

    Very demanding, not always well managed

    Fairmont Hotels & Resorts2019-09-21
  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Coordinator 

    I worked at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    Perks and compensation are competitive. Plenty of growth opportunities.

    Cons

    None. Really enjoyed the company.

    Fairmont Hotels & Resorts2019-08-31
  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    Lots of exposure to all departments

    Cons

    Low pay, terrible hours

    Fairmont Hotels & Resorts2019-08-27
  4. "Event staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Commis in Montreal, QC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time for less than a year

    Pros

    Good overall conditions, supplied uniforms, good advancement possibilities

    Cons

    Unionized staff, large workforce, nights evenings and weekends are compulsory

    Fairmont Hotels & Resorts2019-09-09
  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Banff, AB

    I worked at Fairmont Hotels & Resorts full-time for more than a year

    Pros

    Fairmont in banff is friendly, fun, and easy going.

    Cons

    Sometime HR will cover managers who are abusive.

    Fairmont Hotels & Resorts2019-08-23
  6. "Needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time for more than a year

    Pros

    The benefits and vacation pay.

    Cons

    Poor training, throw you into a job with little training, low salary in comparison to market, high turnover so it’s difficult to build a solid team, very little support from HR team, issues would go on without being resolved

    Advice to Management

    figure out how to retain people and give them a work life balance

    Fairmont Hotels & Resorts2019-09-04
  7. "Royal service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Quebec, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts part-time for more than 3 years

    Pros

    Great conditions, team spirit and advantages

    Cons

    Rough hours as it is a tourist base industry

    Fairmont Hotels & Resorts2019-08-02
  8. "Seasonal work only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cook 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    Pay is great for cooks

    Cons

    Only work full time 8-9 months of the year

    Fairmont Hotels & Resorts2019-08-16
  9. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time for more than 8 years

    Pros

    Great work life balance and benefits!

    Cons

    The hiring process takes a very long time. Not great when you are short staffed.

    Fairmont Hotels & Resorts2019-07-31
  10. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cashier in Banff, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts full-time for more than a year

    Pros

    Great benefits, good hours, great company to work for

    Cons

    I could not grow in the company in Canada due to my visa

    Fairmont Hotels & Resorts2019-07-31
Found 768 reviews