Fairmont Hotels & Resorts Reviews | Glassdoor.ca

Fairmont Hotels & Resorts Reviews

Updated 11 December, 2017
501 reviews

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3.8
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Fairmont Hotels & Resorts CEO William Fatt
William Fatt
149 Ratings

501 Employee Reviews

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Pros
  • Great benefits and great manager training programs (in 49 reviews)

  • Good benefits after 3 months full time employment with the company (in 25 reviews)

Cons
More Pros and Cons

  1. "Service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    hospitality is great place to work in a hotel

    Cons

    too much pressure that can result in long hours


  2. "Great Brand and fun group of people to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Banff, AB
    Former Employee - Anonymous in Banff, AB
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Great team of people who really respect the brand.

    Cons

    Can't contribute anything to the cons section.

    Advice to Management

    Keep up the great incentive programs.


  3. "Pressure to perform"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook

    I worked at Fairmont Hotels & Resorts full-time (More than 3 years)

    Pros

    Great leadership. As an organization, the collaboration is incredible. There is great opportunity for advancement and it is an environment nothing short of excellent is expected.

    Cons

    With great accolades, achievements and expectations of excellence, there is intense pressure that not everyone can handle. The burnout factor can be significant if you do not invest in other aspects of your life to ensure a healthy balance is maintained.

    Advice to Management

    Take better care of your leaders and it will pay you back ten fold.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Banquet server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Server in Lake Louise, AB
    Current Employee - Banquet Server in Lake Louise, AB
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time (Less than a year)

    Pros

    -Good benefits after 3 months full time employment with the company
    -Fun staff outings and team building
    -Subsidized housing (approx $300 per month) deducted biweekly off of pay
    -Staff cafeteria which provides one free meal per day
    -Destinations rates at other fairmont hotels around the world

    Cons

    -Long hours, sometimes working 12 hour days
    -New management, not a lot of direction


  6. "Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Ottawa, ON
    Former Employee - Bartender in Ottawa, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (Less than a year)

    Pros

    Great training, access to tools of the trade

    Cons

    Run down facilities, toxic work environment

    Advice to Management

    Maintain your gorgeous spaces please


  7. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dishwasher in Banff, AB
    Former Employee - Dishwasher in Banff, AB
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Great Locals and fun place to work

    Cons

    Hard to keep friends people come and go every 3-6 months


  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Whistler, BC
    Former Employee - Bartender in Whistler, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Great pay
    Good work life balance (except during very busy season which only lasts 1 month of the year)
    Good benefits
    Easy going management if you follow protocol and work hard
    Great staff

    Cons

    Lack of standard at times, this was due most likely to it being in a resort location

    Advice to Management

    More training to staff with no experience


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    I was able to move through different restaurants to maximize my experience.

    Cons

    Long hours and hard working conditions at my resort.


  10. "Poor scheduling management skills, making it hard to keep a good work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Outlets Manager in Vancouver, BC
    Current Employee - Assistant Outlets Manager in Vancouver, BC
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time (More than 3 years)

    Pros

    Employee discounts and benefits are great. Easily move between properties worldwide. Good company culture, some senior managers truly care about coaching tour career. They allow young professionals to grow.

    Cons

    Unionized property makes it harder than its worth. In the outlets department, management are scheduled for 50+ hours weekly with no overtime pay or lieu days.

    Advice to Management

    Entry level employees should not have a higher base salary than management


  11. "Watch your back!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Richmond, BC
    Former Employee - Food Server in Richmond, BC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Tips.

    That's it. Tips. There is a 20 word requirement, so I have to write more but the only real...

    Cons

    Management pretends to want engaged employees in order to get people to let their guard down. Don't! Seriously, watch your back!


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