Equity Trust Company Reviews

Updated May 4, 2021

To filter reviews, or .
4.3
78%
Recommend to a Friend
97%
Approve of CEO
Equity Trust Company CEO George Sullivan
George Sullivan
22 Ratings
Pros
  • "The company has experienced a lot of growth lately and recently moved into a new building(in 15 reviews)

  • "They actively promote work life balance(in 9 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review

    "A Great Place to Work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compliance Analyst 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equity Trust Company full-time

    Pros

    Leadership is open to being flexible to your individual needs Great health benefits, paid time off, and 401(k) matching The company sincerely cares about your physical and mental well-being, and offers programs for those who would like assistance with either. Hard work is valued, and there are advancement opportunities for those who do so. Appreciation for each employee's contribution is recognized from the top, down. The company hosts various events for employees, and sometimes for their families as well. Multiple philanthropic opportunities, and paid volunteer time available for employees.

    Cons

    The complimentary coffee's not the best, but it is free! There's not enough hours in the day to get to know each employee on a more personal level.

    Continue reading
  2. "Training, training, training..."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relationship Manager in Westlake, OH
    Recommends
    Positive Outlook

    I have been working at Equity Trust Company full-time for less than a year

    Pros

    I've received the best training of my career at ETC and the people have been very warm, welcoming and helpful. Experiencing such a tremendous rate of growth, the company feels like a great place to build a career.

    Cons

    It's a rather arduous interview process with may layers of management, but it does help to fit the right people into the company's culture. Because the firm is growing so quickly it is hard to keep the appropriate level of staffing, making the work challenging sometimes.

    Continue reading

    Equity Trust Company Response

    May 11, 2021Senior Corporate Recruiter

    Thank you for your thoughtful feedback, we are happy to hear your onboarding experience has been positive! Please feel free to reach out to our HR team should you need anything at hr@trustetc.com - Andy


  3. COVID-19

    "Great company and feels like family here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equity Trust Company full-time for less than a year

    Pros

    Equity Trust Company is an amazing place to work. I've worked at 4 call centers over the last 19 years and ETC is in my Top 2. Our leadership team and co-workers have been so welcoming since I started here 9 months ago. Benefits are excellent, our pay and 401K are acceptable, and our company does what it can to stay in line with the current technology out there. ETC does great things for our local communities which I approve of 100% I am most appreciative with how our Management and HR team have been handling the current pandemic. They have done everything they can to keep all of us and our families at home as safe as possible. They have been flexible and understanding, and have to continued show us all that they really care about us, we are a family here not just a business. I am truly looking forward to the day that everyone can work from the office again so I can meet everyone face to face and use that beautiful cafeteria that they provided for us to use.

    Cons

    Technical issues working from home come up but that is to be expected, thank you again for the understanding in these trying times. Thanks also to our I.T. Department for working with us and making sure we are able to properly assist our clients.

    Continue reading

    Equity Trust Company Response

    December 11, 2020Senior Corporate Recruiter

    Thank you for taking the time to share your feedback with us! We value your honest feedback and are so glad to hear about your positive experience with Equity. We strive to give our associates the support they need, through both good and uncertain times. Your feedback helps us to gain a better understanding around what we can do to attract and retain top talent. We pride ourselves in the benefits we offer associates and are glad you are able to enjoy them. Thanks again! -Andy

  4. COVID-19

    "Great Employer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Associate III in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Equity Trust Company full-time for more than 3 years

    Pros

    Prior to the pandemic, Equity went out of its way to make each employee feel valued by hiring food trucks or throwing parties to covering meals. They had a massues come in and gave employees free 15 min massages. It's hard for any company currently to do anything for employees when most people are working from home but they were able to get most employees home before most companies were able to do it which shows how much they value their employees health and wellness. You will get to know everyone and it will feel like a family.

    Cons

    Pay is lower than industry. Also moving up within the company is also difficult. Equity is still growing so I can see opportunities presenting themselves in the future.

    Continue reading
  5. "Good small(ish) company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Lead in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Equity Trust Company full-time for more than 5 years

    Pros

    Good people, good benefits, small teams so easy to form food relationships with coworkers. Fitness center. Normally good hours.

    Cons

    Small company means smaller salary compared to comparable positions in the area. Training tends to be informal and on an asked-for basis, no certification programs or tuition reimbursement when I was there.

  6. "You're just a number"

    1.0
    Former Employee - Ops Specialist 

    I worked at Equity Trust Company full-time

    Pros

    Gym, cafeteria coffee on all floors

    Cons

    They don't care about employees. You're just a number

    Equity Trust Company Response

    May 11, 2021Senior Corporate Recruiter

    Thank you for taking the time to share your thoughts about your time at Equity Trust. We apologize that your experience did not match our goal of being a great place to work. If you would like to share more about your experience, please contact us at hr@trustetc.com so we can set some time up to talk. We appreciate you taking the time to provide us with this feedback, and wish you the best of luck in your endeavors. -Andy

  7. "No communication. Micromanagement"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cst in Sioux Falls, SD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Equity Trust Company full-time for more than a year

    Pros

    Bonus, raise, time off, gym

    Cons

    The managers and team leads, reps all lack communication and never know what they are doing which makes all other departments lack at their job. There is also severe micromanagement which is why people quit. Doesn't it concern managers and HR why the turnover rate is so high

    Continue reading

    Equity Trust Company Response

    March 15, 2021Senior Corporate Recruiter

    Thank you for taking the time to share your feedback. At Equity Trust, we aim for high associate satisfaction and regret that we have not lived up to your expectations while working with us. We welcome all comments and opinions, and encourage you to email hr@trustetc.com so we can discuss this managerial concern with you in further detail. This will give us the opportunity to create a better overall associate experience, and assist our managers in doing the same. - Andy

  8. "Growth & Opportunity Driven Organization"

    5.0
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director, Corporate Governance in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equity Trust Company full-time for more than 8 years

    Pros

    Supportive and driven leadership. Mutual respect and caring environment across all departments. Lead by core values. Promote engaged environment that offers exciting growth opportunities. Performance based organization!

    Cons

    Few if any. I have enjoyed and thrived from the opportunities and challenges provided. Great solid organization.

    Continue reading
  9. "10/10"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Compensation and Benefits
    • Senior Management
    Current Employee - Communications and Engagement Specialist in Westlake, OH
    Recommends
    Approves of CEO

    I have been working at Equity Trust Company full-time for more than 3 years

    Pros

    Working at Equity has been terrific for me both personally and professionally. I feel valued by my team, and pushed by my Manager to always push myself. There's always something to learn and I look forward to continuing this at ETC.

    Cons

    I do not have any to mention at this time.

  10. "Not worth the headache"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Relationship Manager in Westlake, OH
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Equity Trust Company full-time for less than a year

    Pros

    Benefits are good. Great co-workers

    Cons

    Ridiculously stressful due to poor communication between departments, outdated systems and lack of support from management.

    Continue reading

    Equity Trust Company Response

    January 19, 2021Senior Corporate Recruiter

    Thank you for taking the time to review your experience at Equity Trust. We strive to have high associate satisfaction and regret that we did not live up to your expectations, impacting your time with the Company. We welcome any and all feedback, and encourage you to email us at hr@trustetc.com to share any additional thoughts and suggestions you have. Equity Trust has undergone numerous changes over the recent years, and your review will provide us the opportunity to learn from any mistakes and create a better overall experience for current and future associates. -Andy

Viewing 1 - 10 of 145 Reviews

Work at Equity Trust Company? Share Your Experiences

Equity Trust Company logo
or