Equity Trust Company Reviews

Updated Jan 13, 2021

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4.3
84%
Recommend to a Friend
96%
Approve of CEO
Equity Trust Company CEO George Sullivan
George Sullivan
18 Ratings
Pros
  • "The company has experienced a lot of growth lately and recently moved into a new building(in 15 reviews)

  • "They actively promote work life balance(in 9 reviews)

Cons
  • "Upper management would not work with your schedule if you had school to attend(in 7 reviews)

  • "Little to no communication between departments(in 5 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Growth & Opportunity Driven Organization"

    5.0
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director, Corporate Governance in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equity Trust Company full-time for more than 8 years

    Pros

    Supportive and driven leadership. Mutual respect and caring environment across all departments. Lead by core values. Promote engaged environment that offers exciting growth opportunities. Performance based organization!

    Cons

    Few if any. I have enjoyed and thrived from the opportunities and challenges provided. Great solid organization.

    Continue reading
  2. "10/10"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Compensation and Benefits
    • Senior Management
    Current Employee - Communications and Engagement Specialist in Westlake, OH
    Recommends
    Approves of CEO

    I have been working at Equity Trust Company full-time for more than 3 years

    Pros

    Working at Equity has been terrific for me both personally and professionally. I feel valued by my team, and pushed by my Manager to always push myself. There's always something to learn and I look forward to continuing this at ETC.

    Cons

    I do not have any to mention at this time.


  3. "Not worth the headache"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Relationship Manager in Westlake, OH
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Equity Trust Company full-time for less than a year

    Pros

    Benefits are good. Great co-workers

    Cons

    Ridiculously stressful due to poor communication between departments, outdated systems and lack of support from management.

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  4. COVID-19

    "Great Employer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Associate III in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Equity Trust Company full-time for more than 3 years

    Pros

    Prior to the pandemic, Equity went out of its way to make each employee feel valued by hiring food trucks or throwing parties to covering meals. They had a massues come in and gave employees free 15 min massages. It's hard for any company currently to do anything for employees when most people are working from home but they were able to get most employees home before most companies were able to do it which shows how much they value their employees health and wellness. You will get to know everyone and it will feel like a family.

    Cons

    Pay is lower than industry. Also moving up within the company is also difficult. Equity is still growing so I can see opportunities presenting themselves in the future.

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  5. "Used to be a good employer"

    3.0
    • Work/Life Balance
    • Senior Management
    Former Employee - Customer Service Representative in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Equity Trust Company full-time

    Pros

    Lots of freebies for employees

    Cons

    More emphasis on numbers than the people.

  6. "Enjoyable Company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investment Processor in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equity Trust Company full-time for more than 5 years

    Pros

    Good Communication with direct supervisors, flexible schedule

    Cons

    Pay can start relatively low to mid range

  7. COVID-19

    "Great company and feels like family here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equity Trust Company full-time for less than a year

    Pros

    Equity Trust Company is an amazing place to work. I've worked at 4 call centers over the last 19 years and ETC is in my Top 2. Our leadership team and co-workers have been so welcoming since I started here 9 months ago. Benefits are excellent, our pay and 401K are acceptable, and our company does what it can to stay in line with the current technology out there. ETC does great things for our local communities which I approve of 100% I am most appreciative with how our Management and HR team have been handling the current pandemic. They have done everything they can to keep all of us and our families at home as safe as possible. They have been flexible and understanding, and have to continued show us all that they really care about us, we are a family here not just a business. I am truly looking forward to the day that everyone can work from the office again so I can meet everyone face to face and use that beautiful cafeteria that they provided for us to use.

    Cons

    Technical issues working from home come up but that is to be expected, thank you again for the understanding in these trying times. Thanks also to our I.T. Department for working with us and making sure we are able to properly assist our clients.

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    Equity Trust Company Response

    December 11, 2020Senior Corporate Recruiter

    Thank you for taking the time to share your feedback with us! We value your honest feedback and are so glad to hear about your positive experience with Equity. We strive to give our associates the support they need, through both good and uncertain times. Your feedback helps us to gain a better understanding around what we can do to attract and retain top talent. We pride ourselves in the benefits we offer associates and are glad you are able to enjoy them. Thanks again! -Andy

  8. "A little lost at times...."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Westlake, OH
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Equity Trust Company full-time for more than 8 years

    Pros

    - Amazing fellow colleagues - Mostly updated tech equipment and support -Opportunity for advancement - Compensation

    Cons

    - Conflicting priorities - I felt (as a project manager) that every project I was assigned was destined to fail because I wasn't given enough resources (time, money, or dedicated resources) - Leadership Turn over

    Continue reading
  9. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Assistant in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equity Trust Company full-time for more than 3 years

    Pros

    Good pay, pick your own hours, raises

    Cons

    Can be overworked, sometimes stressful but overall good job

  10. Helpful (1)

    "Exciting Opportunity to make an impact!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Equity Trust Company full-time

    Pros

    Exciting entrepreneurial culture with a team of professionals that are truly dedicated to making a difference - both within the company and in the community. Opportunities for growth within the company and rewarding volunteer activities to give back to the local community. Strong company at the forefront of their industry - great place to start or continue a career!

    Cons

    Had a very rewarding experience at the firm - met a tremendous group of hardworking professionals = No Cons

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