Pros
Very few, and they mostly center around the people rather than the company. The various cultures can make you grow as a person, and I think many of us view our colleagues as friends. The ability to work from home, and flexibly is very nice and welcome. There are many people at the company that are great to work and converse with. There is a pension.
Cons
I have mixed feelings about writing this review, as I’ve invested a significant part of my life into this company. However, after reflecting on my experiences, I believe it’s important to be honest, even if it’s difficult to stay objective. 1. Management Issues At this company, you’ll either experience extreme micromanagement or no management at all. In my final role, I had virtually no supervision for years. I repeatedly asked for performance reviews and feedback, but it either took months to receive a response, or my ideas were dismissed immediately. Occasionally, I was encouraged to pursue initiatives but never provided with the resources to do so. 2. Toxic Work Environment One of the most disheartening experiences was seeing a colleague forced out after raising concerns about the micromanagement of staff. Despite assurances that she would be treated like any other employee, the company did nothing to address her issues. This led to the loss of some of our most experienced team members, and those who remained felt trapped, fearing they would be next but needing the job to support their families. 3. Broken Promises For years, I was promised promotions and pay raises, with a career path laid out for me. Yet, whenever I pushed for these promises to be fulfilled, I was met with silence. It would take months to get a response from my line manager, and eventually, after demanding that this be addressed, I was made redundant. I was offered a new position, but with half the pay, no flexibility, and a two-hour commute (there and back)—an offer I had no choice but to decline. Tip for Future Employees: Always get any promises in writing from senior management. Without written confirmation, you can’t rely on verbal agreements being honoured. 4. Lack of Training and Support The company offers virtually no training. When I finally received a promotion, it quickly became clear that the company expected results but was unwilling to invest in the training or tools needed to succeed. I requested a small budget of around $150 annually for online courses—an insignificant amount, but it was still rejected. Without resources, support, nor tools, innovation was stifled. 5. HR Mismanagement HR was another major issue. While Julie, one HR professional, was fantastic, the department as a whole was poorly managed. HR personnel were untrained and often unqualified to handle important situations. For example, a colleague struggling with mental health reached out to HR for help but was instead berated during the call, to the point of shouting at the employee, which I could hear from my desk. The HR manager treated what should have been a supportive session as a disciplinary hearing. There was no record of the call, despite the colleague requesting it, which further undermined trust in HR. Another incident involved me being wrongly blamed for a client complaint while I was on holiday. I had communicated everything correctly, but the relevant messages were conveniently "forgotten." To clarify, the accuser had screenshotted our conversation on Skype, but not included my very next message disproving their story. Even after proving this to HR, nothing was done to address the issue. The person responsible was later promoted, which only fuelled resentment and mistrust within the company, especially given that I am not the only person to raise complaints about them, both to HR and within our department. 6. Conclusion After years of being strung along by broken promises and poor management, I’m glad to have moved on. I was able to find another job immediately after my garden leave ended. My new role pays nearly double what I earned at Webcertain, and while I now commute two days a week, I finally have a clear career path. The only downside is the lack of a pension, but the trade-off has been more than worth it. Ultimately, the company’s failure to invest in its employees—whether through training, career progression, or a healthy work culture—makes it a place I wouldn’t recommend for long-term employment. As a side note, I've put neutral for the CEO. Andy I would welcome working with again, but definitely not the new one.