Reservations Agent - Reservations Agent VillaDirect Employee Review

People, bosses, benefits, travel and tourism perks, fair pay

Not much to mention! Everything is as least fair to great in terms of a workplace.

- Excellent Health Benefits - Stable work environment - Guaranteed hours - Hospitality specific perks

- Immediate management is bias and spiteful - Poor work atmosphere with managers discussing other employees in their absence, complaining openly about personal issues, and having "inside" conversations in a non-universally spoken language with certain employees in the presence of the entire team - Unrealistic goals - Little training and no sales training despite being reviewed and scored on sales performance - Changes in operations and procedures happen frequently and are not well-communicated. No standard method of delivering information to all employees (such as email, memo, etc.) - Upper management is aloof and has little to do with peripheral staff - Level of grading for reviews is not uniform and fluctuates from person to person. There is no standard by which to grade every person equally and without bias. - Preference is given to certain employees for holidays, work days, and regular days off (despite the job description mentioning no one gets preference) - Regular employees are delegated management/administrative duties without pay, recognition, or consideration for their regular work load - Managers frequently display an unprofessional demeanor by using inappropriate office language, gossiping about other employees, and sharing personal opinions of their own subordinates with other employees.