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ViaSource Solutions

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Customer Service - Customer Service Representative ViaSource Solutions Employee Review

1.0
Mar 20, 2016
Recommend
CEO approval
Business outlook

Pros

Got to work from home and not have to worry about outside expenses and dealing with traffic

Cons

They steal your money and never get the checks right. You can send an email to get it corrected by the person that does the payroll always says they are right. I I knew exactly how long I worked and in total I was shorted approximately $1000 over the length of my employment. The manager if you will spoke to the team leads like they were beneath her and she would tell them to talk down to the rest of us employees. They changed the name of the company because everyone knew their reputation for being thieves and a negative environment to work for. They are shady and should be investigated for Medicare fraud. They bill Medicare for products that are cheaply made and the poor people that call who are in need of pain relief are duped by the agents that sell the products. You can get these cheap products for 75% less anywhere.

Explore other reviews about ViaSource Solutions

5.0
Jun 22, 2023
Recommend
CEO approval
Business outlook

Pros

Recruiters are great and are excellent at connecting employees and employers.

Cons

Positions are as needed and not as steady as one may want for full time employment.

2.0
Jan 7, 2025
Recommend
CEO approval
Business outlook

Pros

the job was remote. you basically cold call medicare/medicaid members or doctors offices and read a script of questions

Cons

the jobs are seasonal. they act like if you did a better job at dispositioning certain calls so that they could never be called again that the job would have lasted longer but in reality there is an end date anyway. the last contract i did was calling kidney dialysis patients and I could see our calls slowing down so i did some digging online and found the exact date from the medicare site when the surveys would be done. we had no heads up from viasource that the job was done until the monday after that date and of course we were blamed for it not going on longer.

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