4.0
Apr 6, 2010
Current employee
Recommend
CEO approval
Business outlook
Pros
-great health benefits -above average pay compared to competitors -401 match (up to 6%) -yearly bonus -market leader -quality training
Cons
-call center atmosphere not for everybody -must take 60+ calls a day which means your held to very very tight time restrictions. -every call scored is based on a "conversation roadmap" (loose scripting) and depending on who is grading your calls, they can make or break you. -must adhere to very strict guidelines with regards to saving customers from canceling service, retaining and adding lines of service, average handling time on calls, amount of time customers can be on hold, amount of transfers you initiate to other departments.