Clerk - Anonymous employee UPS Employee Review

Disappearing pension and jobs. Mostly due to UPS‘s new policies, and disappearing Customer Service. A one 800 number that is answered by unprofessional hard to understand an impossible to deal with. Most customers frustrated off the phone and have nowhere to turn no longer allowed to come to the actual buildings where customers packages are held. But, forced to make arrangements to pick them up ups stores. The volume in my area just continues to drop off from their poor decision-making with no signs of letting up. I assume along with everyone else that UPS has arterial motives shrinking their workforce., with the hopes of future profits from the implementation of technology. In my experience, most of their technological improvements in the past have been big flops, and I assume this one will be as well. it’s my opinion that investors should be running from this company , it’s gonna take a long time to get this place back on track and change public opinion back , and there are no signs locally of that happening anytime soon.