Waste of time - Technical Support Specialist UL Solutions Employee Review

1.0
May 20, 2024
Recommend
CEO approval
Business outlook

Pros

The only pros were the equipment to do daily tasks and the benefits. The team I was assigned was somewhat helpful when it mattered.

Cons

Well, I was only there for 5 months. I was laid off right before Thanksgiving. I thought the team was pretty supportive at first however once I was laid off, I didn’t hear from any of them except one person. The manager didn’t even reach out even though he has my number. They did preach about how the team felt like family but actions speak louder than words. Our manager always said the job wasn’t a call center but that’s literally 90% of the job. Kept referring to us as “agents”. A bit contradicting. The job was just a glorified call center. I can honestly say I wasn’t there long enough to even put anything on my resume. I wish I would’ve kept looking for a different opportunity because this was a waste of time and effort.

Explore other reviews about UL Solutions

5.0
Apr 20, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance and team.

Cons

Pay is slightly lower than median.

3.0
Apr 16, 2026
Recommend
CEO approval
Business outlook

Pros

- The team is great. Both morning and night shift tend to interact well and joke. Both teams know the importance of time and place meaning they take work seriously but also have fun. - Manager of the department is really cool and is a team leader. Really cares for the team - Good job to gain experience

Cons

- Peak season is a drag. 72hr weeks for ~11 weeks really takes a toll, and upper management doesn't really do anything to help. - The pay isn't all that great compared to other engineers in the Bay Area. - Certification testing follows the procedures of the client and regulatory agencies. There isn't much room to express creative thought. Mundane work. - Regional Manager doesn't have the interest of the employees, only of the client. Regional would go to the meeting as a yes man to the client without consulting the engineering leads. - Ever since UL Solutions went public, it doesn't feel like a safety company. They care more about how much money they can make or save than about the safety of the consumer product.

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UL Solutions Response
3w
Thank you for taking the time to leave us your thoughts. We are happy to hear that you work in a positive team environment where you feel cared about and that you have been able to gain positive experience. We understand that some may encounter longer working hours, especially during peak periods tied to customer deadlines. Although these situations are time‑limited and part of real project demands, we recognize that extended hours can be challenging and are not something we want to become the norm. We are actively exploring ways to better balance workload expectations, provide clearer guidance around work hours, and ensure managers have the tools to support healthy work practices. We appreciate this feedback.
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