Negative Changes in the company in 8 months I was there - Sales Associate/Cashier The Container Store Employee Review

1.0
Mar 4, 2020
Recommend
CEO approval
Business outlook

Pros

Awesome part-time co-workers Having a say in my availability One senior management person was helpful, supportive, and caring. Nice employee discount, but would've preferred less discount for higher hourly pay and less stressful situations because of being short-staffed. ***Please note: the first six of my eight months at this company went well. Sadly, the last two months were the exact opposite.

Cons

Short-staffed; lines often 8 to 10 customers long and when we called for back up on registers, there was no one scheduled to do that or someone had to be called from another assigned job they were working on; were told we would get a break when lines were caught up but that didn't happen because of being so short-staffed. No breaks for five-hour register shift, even for the restroom; often had to leave my register to use the restroom because no one was available to come allow me to take even a short restroom break. Even if Texas law doesn't legally provide breaks, most companies know that if employees are hydrated and nourished and have basic human needs met, they'll be more productive. (In the first six months or so at this company, 15 minute breaks were scheduled and provided for every register employee, but not in the last two months.) Little management support, except for one of the assistant managers People at corporate only seem to care about their profits and stockholders profits. None of the company profits seemed to have been distributed to non-management employees, i.e. more hours for the store, higher hourly pay, more overall store support. Some middle management and senior management employees seemed to only look for any little thing to nitpick about how badly we were doing our jobs rather than extending supportive, positive types of feedback. This positive feedback could've gone a long way with stressed employees. Seemed like for the past two to three months I was there, everyone was in a grumpy mood every day. It was very difficult to stay positive and when I saw no changes were going to be made, I made the decision to resign.

Explore other reviews about The Container Store

5.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

Their business, benefits and products are all incredible.

Cons

My position did not allow for a healthy work/life balance. I was never "off".

3.0
Jan 28, 2026
Recommend
CEO approval
Business outlook

Pros

The Container Store has the most thorough training process of any company I've worked for. The environment was nice, and my coworkers and managers were all great. The employee discount is significant.

Cons

I applied because I was not getting the hours I was promised by my other part-time retail job. During the hiring process, they said I could work as many hours as I wanted, up to 29 hours per week. They did not mention until I was hired and asking for my hours that hours are dependent on how many customers you get to sign up for the rewards program. As a cashier, everyone I checked out who was not a part of the rewards program and did not want to be counted against me. Customers who are already a part of it don't factor in. I could check out 40 people in a shift, only have 5 who weren't part of the program, and only get 2 of them to sign up, and I would be penalized for that with my hours. If you work floor shifts and sign people up on the floor, it's able to boost your score since you don't interact with non-rewards members who don't want to join the system at all, but I was never offered floor shifts. They expected a 60-70% conversion rate, which is not realistic. Most people who want to be part of the program already are, and those who aren't typically aren't willing to even hear your 20-second pitch about it.

See reviews by: Helpful|Rating|Date|All