Pros
Working from home & the benefits were halfway decent
Cons
Besides the pay being low (especially for a work from home job) the entire experience was a lot to take in. First and foremost before you even start the training you need a computer (not any computer) , it needs to have the right operating system and then comes the additional add-ons (the headset, the usb drive) and trust me you will need that 3rd monitor (with all the programs you have to have up at once). The training is 4 weeks which if done right would probably have went great. But because I am writing this as a con, obviously it did not go well (or as planned). The trainer in my opinion was horrible. She seemed to have no training experience whatsoever and rushed through the slides every day. The worst part was when you asked her to go back to a slide you missed (because you ran to the bathroom) she would not go back, she actually said and I quote "you are going to have to ask someone else for the notes". Another area of the training was the content, there was soooo much to learn, I felt like I was back in college, and to top it all off we could not play around on the system in our spare time (because that would be breaking HIPPA). In our 3rd week we started taking calls, now in other jobs usually a trainer takes the calls at first and the trainee learns at least something before they have to do it themselves. Well not with this company, they "throw you to the wolves". This method is not only horrible but because we were working for a well known client, it makes them look really bad (when you have customer service agents that are like ummm, hold on....let me check a million times). The best part is when you are taking calls and you have to use the bathroom, you have to ask (yes you cannot just put your phone on bathroom and go to the potty). You have to ask and then if your on the potty for lets say 3 minutes (or any amount of time) those three minutes are deducted from a break of yours. Of course there were tests as well, unfortunately this is where the road ended for me...one of the tests I did not pass and they had to contact the client (who then decided not to continue with me). I would definitely not recommend this job even to my worst enemy. It was not fun, the pay sucked and the overall experience was horrible.
