2.0
May 25, 2026
Current employee, more than 10 years
Denver, CO
Recommend
CEO approval
Business outlook
Pros
Good benefits. TIAA tends to pay a little higher than industry standards.
Cons
Paying higher than rest of industry can make it hard to leave the company in a lateral move. Technology and use of overseas processing is making things worse, not better. Recent changes in leadership in the call center within the last 4 years ago seems to have been detrimental.