TD - Love it | Glassdoor.ca
Pros
Cons

Employee Review

Employee Review

"Love it"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Credit Card Specialist in Montreal, QC
Current Employee - Credit Card Specialist in Montreal, QC
Recommends
Positive Outlook
Approves of CEO

I have been working at TD part-time (Less than a year)

Pros

Amazing atmosphere, helpful team leaders and managers, very friendly helpful colleagues. Great pay, amazing flexibility in terms of when do you work, comfortable work location, pleasant building. The job itself is easy enough, while not being too monotone, you get to help clients make the best decisions for their finances. TD has great values for the customers and its employees, lots of integrity, transparency, honesty. I feel good working for such a company.

Cons

Minimum hours 22.5 per week, for a student this may be a bit too much.
Training is a bit rushed.

Advice to Management

More schedule flexibility in terms of how many hours one is available/week. More tests during training, not just random games but to check the knowledge of all the softwares, basic knowledge of credit cards, so on , tests from common to uncommon scenarios to prepare the agent on how to deal with all sorts of situations.

Other Employee Reviews

Other Employee Reviews

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TD full-time (Less than a year)

    Pros

    Leadership is strong, great company culture and feedback is offered and received well. Senior leadership is invested in their employees and job satisfaction.

    The TD brand and reputation is true and tried, I’ve been impressed with how involved and committed the senior leadership team is to the growth and development of their people.

    Cons

    Haven’t seen anything yet that I would consider a con other than they are a bit behind in technology. Very easy fix.

    Advice to Management

    Keep up with the strong leadership and invest in advancing internal technology.


  2. Helpful (2)

    "Claims Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Analyst in North York, ON
    Former Employee - Claims Analyst in North York, ON
    Doesn't Recommend
    Neutral Outlook

    I worked at TD full-time (More than a year)

    Pros

    - good coworkers
    - TD benefits (staff bank account, discount on insurance products)

    Cons

    - extremely high volume of work
    - unrealistic expectations
    - long work hours with no OT offered
    - management turns a blind eye to volume of work
    - low compensation

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