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      Sinking ship - Anonymous employee Spocket Employee Review

      1.0
      Nov 13, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people at Spocket are amazing (minus one person). They are hard working, kind, and simply incredible people to work with. There's an opportunity for growth and learning new skills, but no advancement.

      Cons

      The company culture is toxic. The CEO is an abusive bully and everyone hates him. Hopefully Spocket's investors can figure out the damage he has caused and get rid of him before its too late. you've been warned! also, all of the positive reviews on glassdoor, shopify, wix, google, etc are fake. I've had to write some as well from the pressure.

      avatar
      Spocket Response
      5y
      We are always trying to improve our communication in our team, and have implemented new tools and procedures to give everyone the ability to communicate effectively either as themselves or anonymously, and we have created steps to address any difficult situations that may come up. If there are any other concerns, please send an email directly to our HR team and we are more than happy to pass them to our management team. The direct email is annie@spocket.co!

      Explore other reviews about Spocket

      1.0
      Jan 20, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      none, don't work here, worse, worst

      Cons

      As a former Customer Support (CS) team member, Spocket is the only company I’ve worked for that financially penalizes employees, often without clear rules or consistency. Penalties can range from $200–$800 CAD, even if you’re meeting KPIs and handling heavy ticket volumes. In CS, context, workload, and past performance are ignored. The culture is extremely money-driven and fear-based. A single delayed response to leadership can result in immediate punishment. These penalties feel less like behavior correction and more like a way to save the company money. The CS team environment is especially toxic. There is no proper workforce management—scheduling is controlled by a long-tenured CS member and appears based on favoritism rather than fairness. Power-tripping is common, and if you fall out of favor or request leave, you can easily be pushed out. HR offers no real protection. I experienced this firsthand. Despite meeting my KPIs, I was terminated after being transparent about a leave request. Performance does not protect CS employees here. Overall, this is a stressful, demoralizing workplace with no psychological safety or growth, especially for Customer Support. I strongly advise against working here.

      1.0
      Mar 24, 2026
      Sr backend engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote Job is the only good thing

      Cons

      1. Too much overtime. 2. Working on regular weekends too. 3. Unrealistic expectations from CEO. 4. Abusive and unprofessional CEO.

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