Softchoice - Growing company with fantastic leadership and culture | Glassdoor.ca
There are newer employer reviews for Softchoice
There are newer employer reviews for Softchoice

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Helpful (1)

"Growing company with fantastic leadership and culture"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Director in Toronto, ON
Current Employee - Director in Toronto, ON
Recommends
Positive Outlook
Approves of CEO

Pros

Senior Leadership - Leaders make well informed decisions and it is important to note that the Senior Leadership team is very stable. CEO has been at Softchoice since 2001.

Company Values - People who work at Softchoice believe in the core values.

Lots of Potential Opportunities to Grow and Move Around - Company is growing in Canada and the US so there's lots of positions to grow into.

Cons

Lots of turnover in the sales organization may impact some of the growth.

There is an opportunity to improve Learning & Development programs for non-sales departments.

Advice to Management

1. Don't lose sight of your values as the company continues to grow. 2. Keep attracting the right, quality talent, don't settle to fill seats.

Other Employee Reviews for Softchoice

  1. Helpful (4)

    "Support Employee - Toronto"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training available for various courses annually - taught by certified VP or manager (EQ, PM, 5 Choices ect - they are great)
    Transit subsidy is available to help offset the cost of taking the train to work - and the office is in a great location for public transit
    Gym available to all employees - has all your basics (and its free)
    Annual "Launch" party brings the entire company to Toronto for a 3 day event (for sales) 1 day event for everyone else - great opportunity for recognition and awards, and even the chance to win Presidents club (which includes a trip)
    Benefits are good
    2 paid volunteer days and 1 company wide volunteer day - to give back in what ever community you want to a charity that means something to you
    The people I work with are a great team, we help each other out, very much a family environment
    Personally I have been given a lot of responsibility, freedom and opportunity to grow my position
    Dog Friendly
    lots of events or Bbq's

    Cons

    HR - priority seems to be only on recruiting - have lost focus on employee retention and seem inexperienced in handling issues. lack of trust/confidence in going to them with any issues.
    due to increased hiring for the sales - a lot of changes have happened and people are having issues with the growing pains
    Salary - comparable positions in the city start at a higher rate - need to close that gap faster - analyzing the salaries for years with no updates or changes is discouraging when looking at the future.
    people don't read emails!!! then ask questions that have already been explained.. multiple times.
    Some management is fantastic - where some may have been great at their jobs or a management favorite; but that does not mean they should be managing people. Provide them with some better management training .
    don't feel monthly company call should be an all in company call when 85% of the content is directed to only Sales - only make ops people stay half hour.
    Launch party - we are off in a different area doing the awards during the day- The Excellence award should at least be given out to Ops winners with the entire company so everyone knows why these 8- 10 people got it - it is a hard award to get since you get presidents club there are limited spaces compared to the amount of sales so its a big deal the entire company should know why they got it.

    Advice to Management

    1. focus on quality instead of quantity - having a quota to hire monthly - isn't a good business model - high turn over is more expensive to the company and bad for employee moral/retention
    2. increase support (ops) HC - the "ratio" hasn't changed yet the sales HC has increased significantly in the last 7 months
    3.Be clear on why things are changing to the employees - they accept change better when they know why, and are given a time frame on when to expect the change
    4. don't lose the company culture as we grow - it is the main reason why most tenure employees stay
    5. Sales & Support/Ops work together to make this company great - treat them equally.


  2. Helpful (3)

    "Territory Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Representative in Toronto, ON
    Current Employee - Territory Sales Representative in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The company is worth $2 billion - they must be doing something right. The perks and benefits are great, there's a gym downstairs, as well as plenty of free food and beer at the office. The vendor events are fun, again with the free food and drinks.

    There is definitely room to grow here. You can make lots of money if you really try - there's tons of spiffs and commission for sales rockstars. There's also relatively good work-life balance, although you find yourself drinking with your coworkers and you end up talking about work. But after 5pm, you don't really have to worry about work; during the weekends, you can relax.

    Five years ago, it must've definitely been a great place to start your career.

    Cons

    The office is too small for its future plans. There are lots of new employees to squeeze in, but not enough managers (or toilets) to take care of these new people.

    The company is trying to grow its Sales force. Their method has so far been like the Hunger Games - hiring 50+ people every 4 weeks and seeing who survives in their 16-week Sales Academy program. I call it the Hunger Games, because there is no sense of organization within - instead there is so much gossip, backstabbing, favouritism, and unfair advantages. There has been so much toxic energy on the sales floor, with certain employees calling into other people's patches, people tagging accounts that aren't theirs, etc. And so far, there hasn't been any discipline against these measures. The philosophy behind the Sales Academy is worth praising, but its execution has been so damaging.

    The first 4 weeks, you're inside a classroom, taking weekly tests and learning the theory behind IT. Yes, the classroom part of the training is easy if you study for the tests and presentations. The next 12 weeks however, you're on the phone, cold calling 100+ a day and trying to make some form of opportunity out of thin air. You have to make 500+ leads on your own and try to hit a certain quota within 12 weeks. Fair enough for all sales jobs - but the opportunity however comes depending on your given patch. Plus, some are given a book of business, while some aren't (and who determines that? Who knows?)

    For example, if you're given an American territory, the difficulty becomes tenfold compared to a Canadian patch. After all, Softchoice is a Canadian company and you're calling in from Toronto - your 416 number will show on the IT manager's desk. American IT managers will usually NOT pick up some Canadian number.

    The thing is, Canadian companies call into Softchoice all the time for their IT needs. So if you're given a Canadian territory and you hear the phone ringing with a Canadian area code, pick up that phone and make the sale because it will count towards your target. American reps, you're out of luck.

    I say about 60% of Canadian reps have been successful so far, compared to about 5% of American reps. People drop like flies here anyway, so be prepared for the Hunger Games.

    But there are the advantages you can definitely take, the things they don't tell you in Senior management. You will see lots of favouritism here, especially if you're an attractive young woman. Take advantage of it, because the tenured reps will swarm around you and give you leads, accounts...

    Advice to Management

    Identify and eliminate the employees that are toxic to the work environment and invest into those who are genuinely trying to work hard and push results.

There are newer employer reviews for Softchoice
There are newer employer reviews for Softchoice

See Most Recent

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