5.0
May 28, 2024
Current employee, more than 1 year
Tokyo
Recommend
CEO approval
Business outlook
Pros
The training system is well organized, and when you join, you have about three months to learn about Snowflake's services, as well as the rules, roles, and systems that you need to follow as a TSE. During the three-month training period, you are backed up by a principal-level TSE and assigned a bilingual person if needed. There's a very supportive, polite, and hard-working atmosphere, and there's also a sense of a growing company.
Cons
It depends on the team, but we're all super busy. The amount of cases that one person is handling is huge. The number of cases that TSEs respond to is part of how they are evaluated.