Smile.io - Incredible company to work for | Glassdoor.ca
  1. Helpful (1)

    "Incredible company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in Kitchener, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smile.io full-time for more than a year

    Pros

    Very willing to recognize and support aspects of your life outside of work Encourages a growth mindset Actively participates in career growth (even if that doesn't pertain to current role)

    Cons

    Strong drive to ship fast can be stressful at times

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    Smile.io2019-09-23

Other Employee Reviews

  1. "Amazing company to work for - one of the best experiences I've ever had."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Business Development Representative in Kitchener, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Smile.io for less than a year

    Pros

    One of the most unique and outstanding things about this company that no one else can replicate is their team culture. It is inspiring and motivating to be in a work environment where the term "work hard, play hard" is not just a fluff term, but a real working mindset. Being on the sales team, it can be tough to stay positive during tough times but with the amazing team (entire, not just sales) at Smile.io, you are always set for personal growth and ability to succeed. I've never pushed myself harder than when I was working at Smile.io. They make their customers and employees smile!!

    Cons

    Couldn't stay there longer!!!!

    Smile.io2020-01-16

    Smile.io Response

    January 21, 2020

    Thanks for the amazing complement! I'm really proud that we have created an environment where you can learn and grow.

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  2. Helpful (1)

    "Micromanagement and leading by fear"

    StarStarStarStarStar
    Former Employee - Entry Level in Kitchener, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Smile.io full-time for more than a year

    Pros

    -Dog Friendly Office -Downtown Kitchener Location

    Cons

    -C Levels lead by fear rather than trust -CEO is a boss not a leader -Inexperienced leadership that is being led by inexperienced co-founders -The leaders with experience that don't blindly follow the CEO have either been let go, have left or are fighting an upwards battle because they do not have the freedom or trust needed to do the job they were hired to do -Certain people are put pedestals and their word is seen as gold despite lack of experience/knowledge or proven lack of track record of success -Lack of willingness to listen to and validate employee concerns from a culture or product perspective -Lack of product advancement – product has stayed pretty much stagnant over the past year -Huge turnover of employees in the last 12 months 

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    Smile.io2020-02-05

    Smile.io Response

    February 7, 2020CEO

    Thanks for your honest feedback here. You’re totally correct that our founding team and some of our leaders here don’t have experience at other companies. This obviously leads to some gaps in perspective as we grow, and is a problem we need to work on. To help with this, we’ve started investing heavily in training for all levels of leaders: external coaching, training sessions, and growth plans. Obviously this is in progress, but it should help everybody here who leads others at Smile. Trust is extremely important for us to be able to grow, so I’d like to address that. We’ve gone from a company size where everybody is hands-on, to one where people have to trust and lead. We haven’t been perfect during that growth and transition, including myself, but we’re always trying to improve - including AMAs, surveys, and way more regular feedback gathering to make sure we make Smile an amazing place to work. If you have specific feedback on how we can improve there, then please let me know - I’d love to hear it. And in general, I’d really like to hear more about your experience, either in person or even anonymously. Please feel free to email me personally and we can chat. I think it’s natural that companies go through growing pains, but I really want to make sure we can learn from your experiences and feedback. Mike

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