1. COVID-19

    "Incredible company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time for less than a year

    Pros

    Smartsheet truly cares about their employees and their customers, and their response to COVID proves it over and over again. The culture is amazing - everyone is genuinely positive, supportive and enthusiastic. People love their jobs, believe in the products and in their leadership. The benefits are also incredible.

    Cons

    Honestly, I can't think of anything.

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  1. "Great company, great values, amazing people!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time for less than a year

    Pros

    - Thorough on-boarding experience - Strong internal support network and documented work processes - Exemplify core values - Transparent management

    Cons

    - Job description could have used some work - not totally match job nuances since so many departments exist and overlap - Really rigorous on-boarding process

  2. COVID-19
    Helpful (3)

    "Lots of attrition"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Doesn't Recommend
    Negative Outlook

    I have been working at Smartsheet full-time

    Pros

    Mostly able to still work during COVID-19

    Cons

    There's been a lot of attrition in the development space. People aren't feeling motivated, and what was once one of the most amazing places to work has become a place where people are frustrated and leaving. The QA department was dissolved (everyone's a coder and a tester now!), and people stepping up and making meaningful contributions as people leave aren't rewarded.

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    Smartsheet Response

    June 17, 2020VP of People & Culture

    When team members depart, who you work with day-to-day, it can feel like there is high turnover. However, our employee attrition rates have been on a notable decline from last year to this year — across the company and within our engineering department. Additionally, the employee-wide engagement survey conducted this March indicates a positively engaged workforce with top scores in the areas of work/life blend, management, diversity & belonging, and teamwork & ownership. As you stated, there has been restructuring in the engineering department to better meet the needs of our business and customers. Support is being provided to team members formerly in QA to help navigate the shift away from manual testing. Feel free to ping me if you’d like to share further. - Megan Hanson, VP of People

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