Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Smartly

      Engaged employer

      Smartly reviews

      RUN AS FAR AS YOU CAN FROM THIS CULT - Senior Customer Success Lead Smartly Employee Review

      1.0
      Nov 22, 2025
      Senior customer success lead
      Recommend
      CEO approval
      Business outlook

      Pros

      nothing - subpar compared to other adtech companies (well now smartly is no difference than an agency anyway)

      Cons

      ALL about showing off to the world how good the product is, fancy events... but truly the product is broken, meta one is ok but doesnt have a lot of USPs to justify the fees. The rest of the suite like tiktok, snapchat, reddit... are all advertising and all come up short. CSMs are burnt out constantly and leadership is as toxic as it can be.

      Explore other reviews about Smartly

      5.0
      May 28, 2026
      Paid social associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice to work with the people there.

      Cons

      Nothing bad to say about experience.

      1.0
      May 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      On the surface, the company has potential. Powerful platform that connects with a wide range of channels. But that’s where it ends.

      Cons

      Do you like constantly moving targets? How about no firm product roadmap? Or maybe poor executive leadership that pushes you to your breaking point? Then Smartly is the place for you. Breakdowns among executive leadership from sales, marketing, and product all make for the perfect storm of chaos that is impossible to navigate. You’ll join endless all-hands meetings with C-Suites screaming “GSD” paired with “push push push” as their version of a rally cry for everyone to meet aggressive quarterly targets. Culture is toxic and unenjoyable. Employee turnover is constant, whether by choice or by force. There is no time for celebration for any type of wins, whether they be on a department or company level. If you’re looking for a rewarding experience, this is not it.

      10
      See reviews by: Helpful|Rating|Date|All
      Related searches: Smartly jobs | Smartly salaries | Smartly benefits | Smartly interviews
      Smartly reviewsSmartly Senior Customer Success Lead reviewsSmartly review