Highs and Lows - Relationship Manager SmartBiz Employee Review

2.0
Jul 31, 2017
Recommend
CEO approval
Business outlook

Pros

Fantastic group of people who are incredibly close and welcoming to new employees. The stress of being a relationship manager strengthens the bonds and friendships within the company. It is always nice to know you are not the only one under pressure - All RM's are on the same boat.

Cons

It's a pity that a small sub-sector of upper management can bring about such unease and unhappiness among employees. This has a large affect on the turnover of employees within the company. Transparency isn't as strong as it should be between the levels within the company.

Explore other reviews about SmartBiz

5.0
Nov 4, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great employees, leadership that cares, and mixes technology with function

Cons

acquisition and realignment took time

1.0
Dec 23, 2025
Recommend
CEO approval
Business outlook

Pros

- Some talented individual contributors and middle managers who genuinely care about small businesses - Flexible hybrid work policy and solid benefits - Opportunities to work in "fintech" - if you can handle the constant chaos

Cons

- Leadership instability and financial mismanagement resulted in 4 rounds of layoffs in 2 years - Technology is far behind modern fintech standards, with minimal automation in place - Reputation problems with the partner and broker community directly hurt deal flow and caused missed targets - Morale is low due to ongoing fear of additional layoffs tied to missed quarterly targets - Below-market pay with no raises for years, first blamed on becoming a bank, now deferred indefinitely until profitability

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