Smoking Mirrors - Implementation Project Manager ServicePro.Net Employee Review

Things started off good but are now getting worrisome. There’s so much change going on and very vague answers as of why. Employees find out about acquisitions at the very last minute with very little talking points as of what to say to customers. When there are issues, customer facing teams are put on the front lines to take the heat from customers and upper management doesn’t provide the tools to help. When concerns are brought up about the changes in management etc. we are given very minimal answers and told to think positive and that everything is going to be okay. No one that is not upper management has a sense of security anymore since being acquired by servicetitan. Before the acquisition everyone was happy and working hard for the company, now the moral has plummeted and anxiety is high.