Great company overall, individual stores suffer and fall through the cracks. - Skincare Consultant Sephora Employee Review

2.0
Feb 7, 2011
Recommend
CEO approval
Business outlook

Pros

-Gratis for occassional brand trainings. -Employee discount. -Better starting pay than the competition. -Provided uniform, no need to invest in clothes.

Cons

-Management get the good Gratis. If you're seasonal or part time, don't plan on getting gratis. -Lack of Loss Prevention. Employees are torn between selling to clients and watching known thieves. -Brand trainings and education have dwindled over the years. Clients expect expertise on ALL products, how can you honestly sell something without the adequate knowledge? When brands do come in for trainings, management have not made cast aware ahead of time so there is little to no amount of people to train. -High school drama. Management discourages gossip when employees are well aware management also feeds into it; nor do they discipline employees for doing so. -Favoritism. Management overlooks certain employees calling out or being late repeatedly when others only do so occasionally and get written up. -Store management doesn't support each other. Managers all work individually instead of as a team, communication is broken. Managers always have so much pressure to perform, without the right tools they are not set up for success and this stress filters down to the employees. -Company no longer matches 401K contributions.

Explore other reviews about Sephora

5.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Mar 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Loved learning more about products and working with most of the other team members. Helping people find products that worked for them was really fun.

Cons

Managers are WEIRD. They play favorites and will talk about it while you are standing right there. Practically make you beg for hours. If you are anything other than the current viral makeup style look, you will get less opportunities. Leadership acts like mean high school girls. Working here took away a lot of my passion for the beauty industry for a long time. Also, when it comes to gratis - why are you letting certain managers walk out with 4 bags of things that they have hand picked? Then leaving whatever they discarded to be handed out??? Constantly had missing gratis from my bag because of managers going through the products they wanted. Scheduling is not flexible or even makes sense. Whoever they like gets better shifts. Would constantly have extra shifts added with no notice until an hour before the shift. Or shifts taken away because a favorite wanted them.

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