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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      Great company! - SPA Concierge Ritz-Carlton Employee Review

      5.0
      Jun 16, 2021
      Spa concierge
      Recommend
      CEO approval
      Business outlook

      Pros

      Very nice HR reps, spa manager, and team members. Everyone here is like a tight knit work family, we help one another to succeed in our day to day work. Spa services has a mandatory 23% gratuity so massage therapists get 18% and Spa concierge/spa attendants get 5% in a tip pool which averages about $200-300 per week depending on how many people worked that week & how many clients we had.

      Cons

      Far from home because it's in Uptown Dallas so 1 hour drive. Scheduled almost every weekend, so day goodbye to Saturdays and Sundays because of hotel life.

      Explore other reviews about Ritz-Carlton

      5.0
      May 28, 2026
      Guest service expert
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great pay - Fun environment - Free meals

      Cons

      - Lots of walking - Can get hot

      1.0
      Apr 15, 2026
      Security officer
      Recommend
      CEO approval
      Business outlook

      Pros

      Hotel Benefits would convenient at times

      Cons

      Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

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