Front of house - Anonymous employee Ritz-Carlton Employee Review

Management does NOT value employees Managers do NOT try to work with your schedules or outside life Management does NOT stick up for employees Employees are taken advantage of The entire hotel needs new management, they only care about money and do not value the way their employees feel or care how they're treated. Upper management has been documented saying "If you don't like the way it is the feel free to leave." "You are all replaceable." Company engagement survey is a joke to make you feel like you have a say, Multiple departments have scored poorly and HR defends managers. No sense of a safe place, HR does not help you, nor do they care what's being done in each department. The turn over rate is ridiculously high. Management and HR do not care about your well being, happiness, or health. Managers do not give vacation time when requested its all up to the "business need". Managers do not respect when employees draw the line. No set shifts Managers do not support their teams and do not want to hire more employees for the work load. Legitimate concerns and complaints from employees are brushed off.