Dishonest company practices. - Community Associate Regus Employee Review

Long hours with no pay but hours in lieu. Consistently short of staff so claiming hours and going on leave is complicated. Foreign employees on work passes are often bullied into submission eg. . “You need to help run another Centre until we find a replacement” - if you can manage, they don’t bother getting a replacement. If you contest, they tell you you have no choice. Do it or you leave. Pay raise is almost non-existent but they keeep adding to your responsibilities. Bonus is pathetic - $120 for the last quarter!! They constantly change the bonus structure to ensure you never meet your targets. Targets are ridiculous, based on systems that are out of your control eg. high NPS customer ratings but the billing system is SO flawed and it frustrates the clients that it’s almost impossible to get a positive review. Sales people are often authorized by management to approve dodgy deals and / or manipulate clients into signing agreements that bind them without living up to their “promises”. Promotions given are usually out of desperation, it’s cheaper to hire Community Associates then Community Managers. And once you’re a Community Manager, there are no other higher role unless you want to consider Sales.