A lot of flexibility, nice benefits - Customer Service Representative Refurbed Employee Review

Thank you for taking the time to share such a thoughtful and balanced review. We're glad to hear you’ve appreciated the flexibility we offer — including remote work, flexible hours, and team-building initiatives — as well as the encouragement for career growth. We also take your concerns seriously. The recent restructuring was a difficult moment for the entire company, and while our goal was to manage it with care, we're reflecting on this and working to ensure we do better going forward. Your point about compensation and the tone of some company events is also well taken — we’re continuing to evolve our approach to both culture and benefits to better meet the needs of everyone on the team. Thanks again for your feedback — it helps us move in the right direction. - People Team