Okay - Second Level Support Paychex Employee Review

2.0
Sep 25, 2023
Recommend
CEO approval
Business outlook

Pros

- Good vacation/PTO/sick time benefits, most managers can be flexible with work hours to an extent. - Plenty of growth opportunities if you are able to work in a main office. - Some really excellent people in lower/mid management who truly do care about their employees. Some of the best supervisors/management I've ever worked for are at Paychex.

Cons

- Pay is not competitive - Little to no growth opportunities if you aren't in a main office. - Recently removed full work from home as an option, hybrid only. Will probably remove work from home entirely in the next few years, but this is just my hunch, cannot verify. - With a company this large there are always going to be bad managers as well, some of the worst I've ever worked for are here as well, there are some clique groups that don't care about their employees, take credit for their successes, and only promote themselves. - The company was 10 times better 10 years ago, a lot of small incremental changes have really degraded the work environment and employee experience.

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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