Pros
They give you plenty of vacation time - like 20 days plus an extra week at the end of the year. They'll throw you a grand each year to take a course. It's a cool perk if you want to learn something new, though not many folks seem to use it.
Cons
Despite promises of growth and departmental transfers within six months, the reality is starkly different. Internal opportunities are scarce, with bureaucratic hurdles hindering advancement. Instead of promoting from within, the company often favors external hires, neglecting to nurture and develop existing talent. They're all about micromanaging - telling you how to do everything down to how you talk. It feels suffocating, especially with all the new rules and metrics they keep throwing at us. They treat customer service like the bottom of the totem pole, even though we know the product best. Other departments get better pay and perks, even if they don't understand the product like we do. Recent updates have made simple tasks way more complicated. Customers get frustrated, and we're left trying to clean up the mess. It's stressful for everyone involved. They're outsourcing to Mexico for cheaper labor, which makes you wonder about job security. It's like they're not valuing the experience and loyalty of long-time employees. Working a 10-hour day with just two short breaks and an unpaid lunch? That's brutal. It doesn't leave much time for anything else. With all the turnover and leadership flip-flopping, it feels unstable. The CEO's always changing her mind, and it leaves us wondering what's next. Sure, here's a casual version that includes your additional points: **Pros**: 1. **Decent Time Off**: They're pretty generous with vacation days - like 20 days plus an extra week at the end of the year. Good for planning trips or just chilling out. 2. **Learning Money**: They give you a grand a year for a course. Not many folks seem to use it, but it's there if you want to learn something new. 3. **Remote Work Flexibility**: They're cool with remote work right now, which is nice if you prefer working from home. **Cons**: 1. **No Career Growth**: They talk about moving up in six months, but it's tough to actually get anywhere. They'd rather hire outside than promote from within, which sucks for those trying to move up. 2. **Micromanagement Hell**: They're all about controlling everything - how you talk, how you work. It gets suffocating with all the new rules and metrics. 3. **Favoritism and Low Morale**: If you're not near the Denver office, you miss out on perks like parties and bonuses. It creates a divide and kills morale. 4. **Company Culture Mess**: They treat customer service like the bottom of the barrel, even though we know the product best. Other departments get better pay and perks, even if they're clueless about the product. 5. **Efficiency Problems**: Recent updates made simple tasks a pain. Customers get frustrated, and we're left trying to fix it. Stress all around. 6. **Ethical Issues**: They're outsourcing to Mexico for cheap labor, which makes you wonder about job security. They're not valuing experience or loyalty. 7. **Work-Life Sucks**: A 10-hour day with just two short breaks and an unpaid lunch? It's rough. Doesn't leave much time for anything else. 8. **Shaky Future**: With all the turnover and flip-flopping leadership, it feels unstable. CEO changes plans all the time, leaving us guessing. If you're in the US or Canada, think twice about joining. They're expanding in Mexico, paying way less than half the US wage. New roles are mostly in Mexico City, and roles advertised for the US never get filled. CEO's plan seems to be hiring cheap labor rather than keeping good people. Most folks last 6-8 months here, even in Mexico. Half the team doesn't show up, making life harder for those who do.