Great benefits but leadership seems currently lost - Anonymous employee OpenTable Employee Review

4.0
Aug 22, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

OpenTable has incredible benefits, all added up they provide employees around five weeks of PTO. They're always looking for ways to improve their employee's well-being and genuinely do care about their employee's mental health as well as their work-life balance. The people and culture that make up the company are the best parts of the company. There was not one person I did not enjoy working with.

Cons

The current direction of OpenTable seems to be lost. Management and especially the executive staff have not been transparent with their companies with the direction they're taking the company. Moreover, lots of competing companies have entered OpenTable's market and this lack of direction has momentarily crippled the company in what seems to be a loss of market share. The service OpenTable provides remains superior to its competitors but if the executive staff does not get a handle on things soon the company will continue to falter.

Explore other reviews about OpenTable

5.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

1.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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