Unreasonable expectations, no work-life balance - Field Representative Nielsen Employee Review

Do you think it's reasonable to expect every random person, without any compensation, to notify you of every electronic device they get or get rid of, every time they get one or get rid of one? And not just your friends, we're talking about EVERY kind of person, because ALL kinds of people live in Nielsen sample homes. ALL kinds. Some of them are criminals, reckless, or just ignorant. Nielsen expects this model to work, and if you're caught with something documented wrong - a forgotten broken old DVD player stored in the closet, perhaps; or they changed from having a Droid phone to having an iPhone - this is a damning failure and it's YOUR fault, and YOU pay the consequences. These unreasonable expectations lead to several chronic problems: wildly inaccurate data being reported to Nielsen's clients, institutionalized lying (it's impossible to maintain acceptable performance numbers without lying), and middle-management who is keenly aware of the fact that EVERY Nielsen home has at least one trifling detail like these wrong, because even the nicest, most cooperative people who have agreed to be a Nielsen Ratings home forget about some device they have, or forget to tell you about some change they make, or just generally don't understand what they're agreeing to with Nielsen, or how it works. Supervisors use this as a weapon, without any check or balance (appeal process, etc) to keep their employees obedient - if someone gets out of line, all the manager has to do is visit any Nielsen home in that Rep's territory to dig up enough dirt to punish that employee until he either gets in line or gets out. Even without that situation, the equipment is horribly antiquated and prone to failures - some of which are the type that require weekly visits to homes to ensure that it's reporting data the best it can, which isn't very well (someone who leaves the TV on all the time but turns the cable box off, for example, needs to be contacted by phone and in person weekly). Forget about work/life balance, this job requires every waking moment because there is always a flag due date or high-priority fault hanging over your head that must be dealt with as soon as possible - nights, weekends, holidays, whenever a Nielsen home will let you in. And they could call at any moment and demand you come to help them with something - RIGHT NOW! Either that, or they don't want to be a Nielsen home anymore and want you to remove the equipment and stop calling them - and that, of course, is totally unacceptable performance on your part, according to your supervisor, and you will be held accountable. And don't expect to be done with work once you get home. No, you have an exceptionally slow and convoluted documentation rats-nest to sit in front of your laptop and work on for 1-3 hours every day. Not every work day... EVERY day. And hopefully, all your changes will get permanently recorded, because if something fails to update, as is prone to happen, the discrepancy is YOUR fault, and YOU pay the consequences. If you're good at brown-nosing, however, your supervisor will not check after you very often, and when he does he will be far more likely to overlook those inevitable problems of yours, like when somebody tried to watch a DVD and couldn't get it to show up on their TV, so they unplugged the Nielsen tap from their DVD player and never called to tell you.