A Soulless Husk of a Good Idea - Anonymous employee Museum Hack Employee Review

1.0
Feb 25, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Guides are amazing and contribute to a collaborative, fun, supportive environment on the ground in the museums - Accepting of all walks of life, zero tolerance for homophobia - Most of the people working at the company are genuinely good people who want to see and do good in the world - Team leads and city leads want to help their direct reports succeed and do well within their roles - Amazing concepts

Cons

- Upper management cares only about the bottom line, often scapegoats certain employees for failings of entire projects or initiatives until they quit or are fired - Little to no onboarding process - Upper management often delivers empty promises that are never fulfilled, especially about opportunities for growth - Pay and benefits are lacking, but if you don't respond to texts or emails or Slack messages quickly there are Problems + regular communication breakdowns between remote teams - The original mission has largely been abandoned where even the founder has stepped down

Explore other reviews about Museum Hack

5.0
Mar 18, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Being a remote company, there is tremendous closeness and camaraderie between the staff. True family feeling! The entire team holds themselves accountable, yet they all work together as a team for the overall success and growth of the company. In my short amount of time with the Museum Hack, I've never noticed anyone "throwing someone under the bus." When a mistake is made, everyone involved steps up to fix the error immediately, and growth / feedback is shared to prevent the same issues in the future. The internal communication system is fabulous. Always connected, immediate response. Never feel ignored. There is so much respect for the team. FUN and awesome experiences for our clients and staff alike! We are making a difference and an impact!

Cons

The company has grown so fast and some of the processes can be improved. This is work in progress. Since it is a remote company, you can't "peek" over a cubicle. While not necessarily a con, if working autonomously isn't your cup of tea, then a remote company may not be the right fit for you.

4
5.0
Jun 26, 2017
Recommend
CEO approval
Business outlook

Pros

- Amazing culture. If I quit tomorrow, I don’t know if I’d ever find a company with as much good and fun-loving people, transparency, inclusiveness, and emphasis on personal growth. - Lots of responsibility and trust in your judgment. My supervisor is one of the nicest, most caring, patient and supportive people I’ve ever met. This doesn’t mean it’s easy, or that you can slack off — there’s still a lot of responsibility and you’re expected to hustle hard. - If you’re not a tour guide based in a certain city, you can work from home. - The company is still relatively small. You have room to make an impact. Room to grow within the company. - What we do is really cool. It’s really nice to feel like you’re part of something awesome and be proud of what your company does.

Cons

- There’s a bit of a learning curve with the way things work, takes a while getting used to. - Not super organized/structured, but it’s still a young company w/ a startup atmosphere - Most of the staff are part-time contractors, and at time of writing there are no benefits if you're not full-time, even if you end up putting in similar # of hours - This isn't necessarily a con, but I agree with an earlier reviewer who said “Employees are expected to learn on the fly, move fast and rise to the occasion without much guidance. If that's not your cup of tea, this is not the place for you.” People are generally very helpful if you do need help, but the expectation is that you’ll figure it out on your own.

6
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Museum Hack Response
8y
Thank you for sharing your experience! It's important to us to continue improving how we do things so feedback is welcomed and appreciated.
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