Hearing Instrument Specialist (Sales) - Hearing Instruments Specialist (Sales) Miracle-Ear Employee Review

1.0
Jun 23, 2018
Recommend
CEO approval
Business outlook

Pros

If you're willing to rip people off you can make a lot of money.

Cons

Absolutely manipulative company making it look like they care about customers. They don't. All they care about is getting as much money as possible. They have terribly shady and manipulative sales tactics to use on these elderly people to get them to purchase hearing aids. Making someone get up and move their chair over an inch for NO reason just to get them into the habit of saying yes to you.... I was told NOT to ask permission to run a credit check on people but to just ask for their license and social security # and run it without asking....despicable. They have a million scripts you must memorize and follow word for word or else you'll be reprimanded when they watch you on cameras. Here's a little secret, the majority of customers know it's b.s. They try to tell customers their hearing aids help save the nerve endings in the cochlea so they won't loose their hearing as quick and they'll also have a lower chance of developing Alzheimer's and Dementia. BUT THAT S NOT TRUE! They are LYING to their customers they are LYING to their employees during training periods. No matter how broke they see people are, they will try to get a sale out of them anyway. Also once an employee's paperwork is accepted as correct by corporate they are given a number and the go ahead to order the patients aids , this is how you'll get paid. They have an issue telling employees they are good to order the aids, giving them the number, then later when you ask where that commission is they claim something was wrong with the paperwork. They get their money, you don't get yours. I saw this happen multiple times to people. Their turn over rate is so insanely high but they just say it's because people stink at the job and it takes someone really special to be able to do it.... yea... someone who doesn't mind ripping people off. Oh by the way, after telling patients how great thier aids are, once their aids are about to go out of warranty, or even just during their next yearly testing you're told to try to upsell them to the newer set of aids... they've got tons of scripts for those sales tactics too.

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Miracle-Ear Response
7y
Thank you for your review. We are sorry to hear that your experience was not positive. As the franchisor, we take your feedback seriously and have sent it to the appropriate party for review. Thank you for your transparency.

Explore other reviews about Miracle-Ear

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great support from all levels of management. Invested in your development and career path. You get to change people lives everyday. Restore communication to those who have hearing loss. Compensated for hard work and success. Benefits and 401k program

Cons

Owned by Amplifon based in Italy. Upper mobility seems limited for those in US. But they are striving to make more opportunities for those in US.

2.0
Mar 16, 2026
Recommend
CEO approval
Business outlook

Pros

We are encouraged to maintain relationships with clients, we have birthday gifts for clients/patient and management can help remotely sometimes, Our IT is actually Gold tier. PTO if approved.

Cons

Do not add the Teams to your personal phone or it will never stop even at night. Pay isn't worth the workload, no real support HCP's are told their only job is to test and fit and everything under the sun falls on the OM. Incoming patients(cleanings, repairs, troubleshooting & walk-in), maintaining charts physical and digital, updating info, trying to get google reviews, getting donations, updating intake forms, uploading documents, ordering every supply needed (snack, cleaning supplies & aids), tracking orders & repairs, CRM calls, any call for that matter, any mail that goes out, cleaning devices and office, in addition to billing/invoicing, ALL fall to the office manger. My HCP told me several times it wasnt her job to help me. Again for the work load itself they arent hiring enough people to complete the job. Im forever weeks behind on paperwork because its too much to do alone. With no empathy just more checklist. And never-ending changes to every process from start to finish nothing has stayed the same in any way since I started.

1
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Miracle-Ear Response
1mo
Thank you for your candid input. We are committed to learning from feedback and evolving as an organization.
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