Stable company but craploads of bureaucracy and dysfunctional management - Software Engineer MetLife Employee Review

2.0
Aug 16, 2021
Recommend
CEO approval
Business outlook

Pros

If you are looking for a relatively stable place to be, perhaps MetLife might be a place to go. There are some decent places in this company, they actually have a good internship program (for those looking to gain some experience, in university or perhaps entry-level). Prior to COVID the company was anti flexible/remote work...however they have finally acknowledge the 21st century and adopted hybrid arrangement. Perhaps this is one silver lining The company does have some good values, and programs to help those in need and outreach to communities around the world - Michele and team have been instrumental in leading those types of initiatives

Cons

Tons of bureaucracy and bad management, especially at middle levels. During my last year there was lots of discussion at top (including from CEO) about reducing bureaucracy and becoming more transparent. Although the top-levels of the company had good intentions, their mission as such saw little/no success. There is tons of bureaucracy and "good old boy" type of environment at the various management/VP levels. Very little accountability and a lot of bad actors, micro-managing dysfunctional leaders (and individual contributors) who are allowed to misbehave with little/no recourse. For anybody looking for a good career with long-term future, this is not your place (especially if you are in tech). Tons of technical debt and dead-end/stale projects, that you will be likely dumped on and stuck with. Run for the hills...

Explore other reviews about MetLife

5.0
Apr 7, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Mar 16, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

Cons

The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

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