Good company but many inconsistencies. - Supervisor Lush Employee Review

3.0
Mar 8, 2016
Recommend
CEO approval
Business outlook

Pros

- 50% Discount - Generally friendly staff and working environment - Opportunities to showcase skills - Opportunities to move around in the company. - External Training - Free products - Does a lot for Charity - Can actually have a chat with people without feeling like you have to force sales down their throat. - Rotas done 4 weeks in advance so can plan personal life however this isn't the case for all stores.

Cons

-High expectations from head office with regards to customer service that many customers don't enjoy. - Inconsistencies with management. - Can be favouritism - Small team means that if there are disagreements it can make things uncomfortable. - No area managers so if things go wrong in stores it has to get really bad before anyone notices. - Some things from head office come across as disorganised and rushed.

Explore other reviews about Lush

5.0
Dec 23, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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