Management have their favourites - Anonymous employee Lush Employee Review

3.0
Mar 11, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company is popular and the 50% staff discount is worth it. Along with new release boxes and we had lots of training.

Cons

The management was very unprofessional, actively pulling people off the shop floor to shout at them and always praising their favourites. There was extreme pressure to upsell and be happy 24/7 which can become very mentally draining. Christmas was awful, there was no space to even breathe and so much pressure from management with little or no praise for making it through the busiest days of the year. The atmosphere felt very 'catty' at times with many managers acting like schoolgirls.

Explore other reviews about Lush

5.0
Dec 23, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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