Lincoln Financial Group - Job within Customer Service | Glassdoor.ca
There are newer employer reviews for Lincoln Financial Group
There are newer employer reviews for Lincoln Financial Group

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"Job within Customer Service"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Analyst in Concord, NH (US)
Current Employee - Business Analyst in Concord, NH (US)
Recommends
Neutral Outlook
Approves of CEO

I have been working at Lincoln Financial Group full-time (More than 8 years)

Pros

Great 401K matching, benefits are good.

Cons

Communication can be limited from top down

Other Employee Reviews for Lincoln Financial Group

  1. "Lincoln Financial Group is, without a doubt, one of the best places someone can work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Care Professional in Greensboro, NC (US)
    Current Employee - Customer Care Professional in Greensboro, NC (US)

    I have been working at Lincoln Financial Group full-time (More than a year)

    Pros

    The opportunities for advancement are plentiful, management is fair (but firm) concerning HR policies, and the work itself is satisfying.

    Cons

    The compensation, in comparison with other companies in the industry, are below the average. The Customer Care Center is also one of the lowest paid departments, even though Customer Care Professionals handle over 5,000,000 service requests a year.

    Advice to Management

    I would investigate the industry for a salary comparison. I would also spend some considerable time cultivating talent from within if someone demonstrates a capacity to excel in a management role.


  2. Helpful (1)

    "Excellent techinologies but very chaotic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Team Member
    Former Employee - IT Team Member
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lincoln Financial Group full-time (More than 5 years)

    Pros

    At Lincoln, IT team is using latest markatable technologies. Benefits offered to the employees are excellent with comparable salary.

    Cons

    At Lincoln, there are no processes or protocols in place. Most of the work come on the fly! Very poor planning and that constitutes emergencies on the technical team.

    Advice to Management

    There is no transparency in the management. There is lot of distrust that work against the management. Loyal employees have been let go for no reason and hence key performing employees are leaving at their own.

There are newer employer reviews for Lincoln Financial Group
There are newer employer reviews for Lincoln Financial Group

See Most Recent

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