Pros
Great Opportunities to Learn: The role exposed me to a wide range of networking technologies and real-world problem-solving scenarios. If you're self-motivated, there's a lot you can pick up on your own.
Cons
Nepotism and Favoritism: As a family-owned business, promotions and recognition often go to those who conform or have personal connections, rather than those who perform. Toxic Management Culture: Leadership within the IT department is largely unqualified and, in some cases, unethical. Decisions are driven by profit and optics rather than integrity or employee well-being. Customer Service Decline: The company once prided itself on customer service, But current IT leadership is focused solely on billable hours and metrics, Often at the expense of quality and client satisfaction. Lack of Accountability: Poor leadership decisions go unchecked, and feedback from technical staff is routinely ignored or dismissed. Demoralizing Environment: The culture discourages innovation and critical thinking. Speaking up or challenging the status quo can be career-limiting.