Terrible Culture and People on top - Member Service Representative Jet Employee Review

1.0
Sep 23, 2016
Recommend
CEO approval
Business outlook

Pros

New Building Nice Workplace There really isn't anything else about this job unless you enjoy complacency and making 15.00 hr without any raises (you won't get a raise unless you get a leadership position)

Cons

First and foremost, the 5 star reviews are not true. I can honestly say this is literally the worst place to be employed. The managers and supervisors lack leadership skills and the individuals they hire are somewhat ignorant. The culture feels like high school all over again. Different cliques, unprofessional behavior and gossip spreading. Throughout my time here my entire experience was hostile. I wasn't a temp, however it appeared they treated temps like second class citizens. They say they are growing but in all honesty they are just hiring and weeding out individuals they like regardless on how well you perform. They bring in new classes of 40+ agents a week, many of them temps. Micromanaging and the attendance system is a joke. I made more as a new employee than individuals who have been there longer than me. If only they knew. So if you want to be treated like a number and expendable, please sign up. If you're open minded and educated you would avoid this place at all costs.

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Jet Response
9y
Reading your feedback is super concerning. I really want to get to the bottom of your experience and hear directly from you - without hearing from our team we can't continue to make real time changes. The majority of changes that we're making were based on feedback from our team and with input on what would make Jet an even better place to work. We really do value our employees, your family to us. Let's chat and figure this out together. - Clay S. Director of Operations

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5.0
Jun 3, 2026
Recommend
CEO approval
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Pros

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Cons

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5.0
Aug 20, 2025
Recommend
CEO approval
Business outlook

Pros

The culture was awesome, with one rule (Be Nice) I loved Jet. We kicked some major #$^^ so much so that Walmart bought us and killed us. We had fun, it was like working at an all night rave music and dancing while we worked. hard to describe, you had to be there.

Cons

the pay wasn't the best but the benefits more than made up for it. The insurance was fantastic, the fun we had at work was enough to make up for the lack of pay.

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