Don't work here - Anonymous employee Integritek Employee Review

Thank you for taking the time to share your perspective. There are several points of feedback we acknowledge are areas of improvement. Integritek was started by a group of friends who ran the business in a start-up environment, with a very ‘lax’ culture and friendly banter abounded, as it did in the online gaming chat rooms they so frequently competed within (and still do to this day). The feeling of the early days influences the friends and family culture we want to retain as a growing business. However, we recognize that as we ‘grow up’ we need to be mindful of balancing the start-up culture with a more professional environment. The way we handle conflict, which we see as the pursuit of the best possible solution, can be done in a way that isn’t reflective of two friends hashing it out over Discord. Over the past six months, Integritek has invested in management coaching and development in addition to restructuring certain parts of the business to optimize employee engagement and customer service. The post does contain inaccuracies that deserve to be addressed. All full-time employees are provided a set of rich medical and dental plans to choose from and Integritek pays 50% of the premium for every plan offered (inclusive of spouse, children and family plans) plus vision is 100% paid for by the company. We also offer additional insurance plans like life, short-term, and workers compensation. We are in the process of researching how to best support our employee’s long-term financial success by exploring retirement offerings. The majority of our jobs are salaried positions, providing our employees the associated flexibility and benefits. We recognize that at times our workloads peak and we band together as a team to ensure we meet and exceed our client’s needs, because we’re a team of dedicated problem solvers that don’t stop until the client is happy. As part of our growth, we’re working to provide regular, ongoing feedback with our new helpdesk structure as well as bringing on top talent. We are also working to provide cross-training opportunities and all staff have the opportunity to participate in IntegriTEK TALKS, where staff share their subject matter expertise over afternoon beer and snacks. We’re not shy about the fact that we have really high expectations – we boast a 98% client retention rate because we’re dedicated to our clients and love being techs who offer superior technical solutions in a fast-growth organization. Employees who dedicate themselves to our clients and growth are rewarded with annual salary increases, bonuses and career opportunities. We appreciate the feedback and recognize we’re not the place for everyone. It takes humor, dedication, a passion for customer service, a strong work ethic based in tenacious problem solving and a love for all things technical to fit in and be a part of our growing team.