Good pay and lovely colleagues, a bit stressful taking calls all day - Customer Support Associate Inshur Employee Review

I have enjoyed working with the company. The company provides a family like culture, comparable benefits, and an environment that promotes diversity and mental health. From interview process to onboarding, it was pretty seamless.

There needs to be a training manual or process built out for the claims department. There are a lot of manual processes that can be automated. This made training a bit more manual by having to remember everything vs having a training portal to go back to.

In US and UK with international meetings. Work from home Engaging with Employees and overall treatment of employees with respect and understanding.

Limited resource to be productive from a NY PIP perspective. Understaffed for PIP and not enough understanding of PIP Claims from an upper management perspective. Challenges affect ability to perform well and meet expectations. PIP Adjusters have to be flexible but recent events, changes, decisions have made this difficult for even the most experienced of adjusters. Provider inquiries and special projects take up most of our time and take away our ability to handle claims properly.