Employees treated as commodities rather than assets - Patient Recruitment Associate Innovative Trials Employee Review

2.0
Jun 27, 2023
Recommend
CEO approval
Business outlook

Pros

For the most part I was in charge of my own time (save for a short-lived brush with a micro-managing PRM) and the role was very varied. I had freedom to make process improvements and was recognised and encouraged within my team. Of the four mangers I had (in the space of a year!), three were fantastic. I worked in a team of incredibly hardworking, creative and supportive people. There were many very talented and lovely people across the business. The building and facilities are lovely, and there are attempts to make it a positive place to be, with various incentives, social activities etc.

Cons

It is hard reconciling the sea of five star reviews with a place that severely affected my mental health (and that of at least four other colleagues that I know of!). I wonder if they were in some way coerced? Or perhaps jumped upon when they were new and eager? Either way, here are my cons. Please make of them what you will: - Salaries are not in line with industry standard and promotions from within are viewed as a cost savings exercise - Colleagues are often promoted before they have the necessary skills and experience (the more cynical part of me suspects because "they are more pliable" aka "easier to control"), and then later made scapegoats for any mistakes / perceived failings. If you look, there is a pattern of people leaving shortly after a promotion - Workload is consistently overwhelming and remains unsupported when raised, especially for teams where work is "billed per unit" (as opposed to "billed per hour") even though the deliverables and expectations far exceed their counterparts - Commitments are made to clients regarding expedited timelines, without seeking information regarding feasiblity from those delivering, and there is an expectation that people will work over and above their hours to fulfill (not a one-time thing - ALL the time) - Incentives often fall short, as they are usually awarded to the most "put upon" person at that moment in time (further perpetuating the culture that you have to work to the point of burnout) - Feedback is sought but I have witnessed "swift retribution" dealt to those brave enough to give it - Anyone who leaves (especially in a leadership role) is almost always made a scapegoat for failure to resource correctly, and more reassurances of change are given to those that remain but are never fulfilled - The role someone interviews for and accepts, is not always the role they end up in. In spite of multiple exit interviews citing this as a reason for leaving, I have still heard "oh, we'll just slot this person in here when they arrive" conversations There was one review that irritated me most of all! The group I have witnessed to show a complete male-bias is leadership themselves. On several occasions I have seen leadership take note of a male colleague repeating, word for word, what female colleagues have previously raised. There were many strong female leaders who treated others with respect and tried to use their voice to improve working conditions, ultimately to their own downfall. To suggest that these women "did not like being led by other women" is a quantum leap, not a stretch! Upon receiving multiple accounts of the same thing, there must surely come a point where you cannot continue to point the finger at everyone else.

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Innovative Trials Response
2y
Thank you for your feedback. We strive to provide a great working environment in which to help team members flourish. We have an internal Learning and Development Team who actively work with individuals to help them get to where they want to be, this is reflected in the amount of internal promotions we have had and reduced turnover stats year on year; which we see as a huge positive. We have a number of staff incentives which range from benefits, employee nominated awards, annual, quarterly and ADHOC awards which aim to cover not only all roles but also reasons for celebration. As a Company we pride ourselves on equality and diversity which forms not only a large part of our work with clients but also internally through our Equality and Diversity committee, regular review of diversity statistics and analysis on how to encompass this throughout our employment lifecycle. Recruiting and maintaining talent is a key focus for us and we are extremely grateful for all the hard work of all of our employees. It would be great to get further feedback from you with regards to your comments on workload and client timelines so we can look into this more specifically, please do email us at hr@innovativetrials.co.uk.

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5.0
Apr 14, 2023
Recommend
CEO approval
Business outlook

Pros

LT esp CEO hears everyones, EVERYONE's ambition to grown and puts in place solid plans to achieve Growing rapidly and ensuring everyone is up to date on growth and success, ensuring all staff get input Onboarding Training is fantastic, all on a portal, all online and easy to access at own pace. Informative and engaging Listens to what staff enjoys doing and try's to accommodate in roles where they can

Cons

None at the moment, I am really happy

2
2.0
Nov 7, 2024
Recommend
CEO approval
Business outlook

Pros

Management was nice, caring to a degree.

Cons

Spend you own money to book car rentals and hotels. Lots of traveling to places.

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Innovative Trials Response
1y
Hi, Thank you for taking the time to leave us a review. I’m pleased to hear that you found the management to be nice and supportive. I’m not certain of your exact employment dates, but you’ll be glad to know that we have a travel booking site available for contractors to use, which helps streamline the process of booking rooms and travel. Additionally, the nature of the role does involve travel, and this would have been outlined during the interview process to ensure candidates were aware of the expectations. If you’d like to discuss your experience further, we’d be happy to hear from you. Please feel free to reach out to us at HR@innovativetrials.co.uk. Wishing you all the best in your future endeavours! Regards, Molly
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