It was an interesting experience.... - Account Coordinator Impact XM Employee Review

3.0
Jul 23, 2019
Recommend
CEO approval
Business outlook

Pros

I learned much about trade shows and project management. Benefits are better than average, and some very talented people work there.

Cons

I was the mercy of an Account Director who was a narcissistic egomaniac with a victim mentality, and micromanagement tendencies. They failed to evolve with company, and either would not or could not understand any process changes. To be honest, they are confused by their cell phone regularly. If I did make a change, as directed by other management, it was suspected that I was going "rouge" and could not follow directions, because she didn't hear it or understand it. If I tired to explain myself or my reasons, I was being "disrespectful". Yet it was somehow appropriate for to this individual to get into screaming matches with other departments to the moment they couldn't adjust to their whims instantly. Any mistakes I made were the end of the world, (I am talking about typos) and meanwhile her sentences barely made sense. Additionally I was told that my vocabulary was confusing because she could not understand, or "didn't like that word." At times I was copying her text exactly, and she would still find issues with it. Meanwhile, she was going to my boss to show how incompetent I was supposedly. Meanwhile the other Account Director remained silent because the team was happily moving forward. This individuals feed back was never sought. Even if 66% of my billing was work for this person. Somehow my boss was out of touch with what amount of work I was doing for whom. They expect th to run teams while still managing a full customer exhibit schedule. It was somehow determined that my main role was supporting the first AD was my primary job, even if it was only 33% of my billable hours, and their happiness. I wish I could say that this was one individual, however many account directors I was exposed to had similar traits, but this individual took the cake. People hear and see things but choose not to get involved. Its basically a "deal with it mentality" is toxic, as the fear of retaliation is real. Browbeating is common in some departments. I rarely saw promotions from with and work life balance was subject to what department/role a person is in and how well you are liked by your manager.

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Impact XM Response
5y
Thank you for your valuable feedback. It is our aim to build a better company and a rewarding work experience for our staff. Thank you for bringing this to our attention, and we wish you the very best in your career.

Explore other reviews about Impact XM

5.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

Its an awseome Opportunity to make something of yourself, be a part of something bigger than ones self. A place for Experience enhacement and a great Skill builder if you choose it to be. Wages are almost a %100 better than any other exhibit warehouse and warehouse or shop in general in all las vegas, wages match what you bring to the table! And here at IMPACT XM we bring it for our clients! So if you want a good wage you better be able to bring it!!! Don't come here asking for head chef pay and you dont know where the kitchen is, you know what im saying, capiche🙏

Cons

Sometimes things don't go the way i think they should boo hoo thats life. Besides that im grateful i live in a free country where we are not slaves,I am employed by one of the greatest companies to ever be created, I have a job!!! If there is any complaints from present and past employees that is between them and God. As for me I would like to say, thank you to my employer for investing in me I am forever grateful for this opportunity. I look forward to the bright future always.

5.0
Mar 17, 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed my time working at Impact. I was on the pharma side which requires more work. I was a part of an amazing, supportive team who was always willing to help each other out. People who like to travel will find this job very rewarding.

Cons

Some employees were able to work from home whenever they wanted while others could not.

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