Pros
The site based staff who do an incredible job. To a man/woman they are truly wonderful people who go above and beyond the call of duty despite the handicap and hindrance from the clueless management at head office.
Cons
Synonyms of disgraceful actually give the perfect description of Iesa. shameful, shocking, scandalous, deplorable, despicable, contemptible, beyond contempt, beyond the pale, dishonourable, discreditable, reprehensible, objectionable, base, mean, low, blameworthy, unworthy, ignoble, shabby, inglorious, infamous, unprincipled, outrageous, abominable, atrocious, appalling, dreadful, terrible, disgusting, shameless, vile, odious, monstrous, heinous, iniquitous, unspeakable, loathsome, sordid, bad, wicked, immoral, nefarious, indefensible, inexcusable, unforgivable, intolerable